when hackers turn to blackmail

when hackers turn to blackmail

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时间:2018-02-11

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1、www.hbr.orgHBRCASESTUDYANDCOMMENTARYHowshouldWhenHackersTurntoSunnylakedealwiththeattack?BlackmailThreecommentatorsofferexpertadvice.byCarolineEisenmann•ReprintR0910BLivesareatstakewhenextortionistsshutdownahospital’selectronicmedicalrecordssystem.HBRCASESTUDYWhenHackersTurntoBl

2、ackmailbyCarolineEisenmannUrnetworksecuritysucks,themessageread.ButThesuccessoftheEMRinitiativehadtrans-wecanhelpu.for100KcashwellinsureyourlittleformedSunnylakefromabackwatercommu-hospitaldontsufferanydisasters.nitycarecentertoarolemodelforsmall“Ridiculous,”PaulLaymansaidtohims

3、elf,hospitalseverywhere.Theentiremedicaldeletingthee-mail.“Thethingspeopletrytostaffnowusedelectronicreaderstoopengetawaywithontheinternet!”patients’files.Manyofthedoctorshadini-Paul,theCEOofSunnylakeHospital,hadtiallyresistedthechange,fearingthatthebeenleisurelycheckinghisinboxo

4、naFridaynewtechnologywoulddivertattentionfromafternoonwhenhefoundtheilliteratee-mailpatients’signsandsymptoms.Astimepassed,fromanunknownsender.He’dcometoSunny-though,eventhemostdevotedoftheoldlakefiveyearsearlierwithavisionofintro-schoolhadbeenforcedtoadmitthatEMRsducingcutting-e

5、dgetechnologytothesmallhadincreasedefficiency—forexample,byhospital.PaulwasconvincedthatSunnylakeautomaticallycheckingformedicationerrorscouldgrowonlyifitshookoffoutdatedhabitsanddruginteractions.andprocedures,andthatswitchingfrompaperTheshiningsuccesshadturnedPaul’sfledg-recordst

6、oelectronicmedicalrecords(EMRs)lingITdepartmentintoavaluedpartofthewouldimprovethequalityofcareforthehospital.TheCEOconsideredEMRstobehishospital’spatients.AfteracarefulsearchPaullegacy—onethatwouldservetheinstitutionhadhiredanearnestyoungmannamedJacobwellforyearstocome.Daletobe

7、Sunnylake’sdirectorofIT,andtheTheimpliedthreatinthee-mailprovokedtwohadworkedtoexecutehisvision.noanxietyinPaul.HehadgreatfaithinJacob,OPYRIGHT©2009HARVARDBUSINESSSCHOOLPUBLISHINGCORPORATION.ALLRIGHTSRESERVED.CHBR’scases,whicharefictional,presentcommonmanagerialdilemmasandofferco

8、ncretesolutionsfromexperts.harvardbusinessrevie

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