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大小:170.71 KB
页数:8页
时间:2018-02-11
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1、www.hbr.orgHBRCASESTUDYANDCOMMENTARYHowshouldWhenHackersTurntoSunnylakedealwiththeattack?BlackmailThreecommentatorsofferexpertadvice.byCarolineEisenmann•ReprintR0910BLivesareatstakewhenextortionistsshutdownahospital’selectronicmedicalrecordssystem.HBRCASESTUDYWhenHackersTurntoBl
2、ackmailbyCarolineEisenmannUrnetworksecuritysucks,themessageread.ButThesuccessoftheEMRinitiativehadtrans-wecanhelpu.for100KcashwellinsureyourlittleformedSunnylakefromabackwatercommu-hospitaldontsufferanydisasters.nitycarecentertoarolemodelforsmall“Ridiculous,”PaulLaymansaidtohims
3、elf,hospitalseverywhere.Theentiremedicaldeletingthee-mail.“Thethingspeopletrytostaffnowusedelectronicreaderstoopengetawaywithontheinternet!”patients’files.Manyofthedoctorshadini-Paul,theCEOofSunnylakeHospital,hadtiallyresistedthechange,fearingthatthebeenleisurelycheckinghisinboxo
4、naFridaynewtechnologywoulddivertattentionfromafternoonwhenhefoundtheilliteratee-mailpatients’signsandsymptoms.Astimepassed,fromanunknownsender.He’dcometoSunny-though,eventhemostdevotedoftheoldlakefiveyearsearlierwithavisionofintro-schoolhadbeenforcedtoadmitthatEMRsducingcutting-e
5、dgetechnologytothesmallhadincreasedefficiency—forexample,byhospital.PaulwasconvincedthatSunnylakeautomaticallycheckingformedicationerrorscouldgrowonlyifitshookoffoutdatedhabitsanddruginteractions.andprocedures,andthatswitchingfrompaperTheshiningsuccesshadturnedPaul’sfledg-recordst
6、oelectronicmedicalrecords(EMRs)lingITdepartmentintoavaluedpartofthewouldimprovethequalityofcareforthehospital.TheCEOconsideredEMRstobehishospital’spatients.AfteracarefulsearchPaullegacy—onethatwouldservetheinstitutionhadhiredanearnestyoungmannamedJacobwellforyearstocome.Daletobe
7、Sunnylake’sdirectorofIT,andtheTheimpliedthreatinthee-mailprovokedtwohadworkedtoexecutehisvision.noanxietyinPaul.HehadgreatfaithinJacob,OPYRIGHT©2009HARVARDBUSINESSSCHOOLPUBLISHINGCORPORATION.ALLRIGHTSRESERVED.CHBR’scases,whicharefictional,presentcommonmanagerialdilemmasandofferco
8、ncretesolutionsfromexperts.harvardbusinessrevie
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