资源描述：
《what a star what a jerk》由会员上传分享，免费在线阅读，更多相关内容在工程资料-天天文库。
1、www.hbr.orgHBRCASESTUDYANDCOMMENTARYWhatshouldJanedoWhataStar—Whataabouthertopperformer’smeanJerkstreak?FourcommentatorsofferbySarahCliffeexpertadvice.•ReprintR0108ASometimesanemployeecanbenasty,bullying,orsimplyhard-hearted.Whatshouldyoudo,though,whenthatper
2、sonalsohappenstobeatopperformer?HBRCASESTUDYWhataStar—WhataJerkbySarahCliffeFrom:JaneEpsteingetinside,buttheredon’tseemtobemanyin-To:RickLazarusternalclimatechangesanyway.Jack’sintense,Sent:5/14/01maybeanintellectual—Ihaven’tquitefiguredSubject:settlinginhimo
3、ut.Ithinkhemaybeshy(?).Anyhow,HiRick.I’mstartingtogetsettledinatthenthere’sAndyZimmerman,who’sgotmeTechniCo—Imissyouandtherestofthegang,slightlyworried—maybebecauseheintimi-andtheadrenalineofworkingwithclientsdatesmejustabit.He’sverybright,buthe’swhenI’m*on,*
4、butI’mthrillednottobelivingaggressive—doesn’tsufferfoolsgladly.He’llinairportsanymore.HopeMaryandthekidsbearwatching,Ithink.arewell.Betterrun.Bytheway,IlovebeingbackinI’veinheritedagoodteamhere.They’reallMinneapolis.And,glorybe,thehometownstrongperformers,and
5、mostofthemarenice,teamismakingusproud.too.I’msurethey’restillwonderingaboutme—butsofar,sogood.Partialcast:Caroline’sFrom:RickLazarusbeenherelongest;sheseemspragmatic,veryTo:JaneEpsteingoodwithpeople.Jugglingwork-familyissuesSent:5/14/01andarecentdivorce—butsh
6、epullsherweightSubject:Heystrangerandthensome.She’suniversallytrusted(IGoodtohearfromyou,Jane.TheTwinshavethink).Tom’sthejoker.Anaturalsalesguy—agotpeopletalking,allright.Thoughofbouncygoldenretrieverpersonalitythatcloakscoursethey’llfoldwhentheYankeeshitthei
7、rrealdrive,knowwhatImean?Youneverreallystride.;)COPYRIGHT©2001HARVARDBUSINESSSCHOOLPUBLISHINGCORPORATION.ALLRIGHTSRESERVED.HBR’scases,whicharefictional,presentcommonmanagerialdilemmasandofferconcretesolutionsfromexperts.harvardbusinessreview•september2001page
8、1WhataStar—WhataJerk•••HBRCASESTUDYWhat’sgotyounervousaboutthisZim-Speakingofhonor(not),here’sanotheranec-mermanguy?—Rdoteinthethecontinuing“WhoisAndyZim-merman”saga.Yesterdayweweredoings
