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1、HBR.ORGMay2011reprintr1105MChallengeHBRCasestudyandCommentaRyTheBossorStandDown?arising-starexecutivecalculateshisresponsetoahypercriticalsuperior.byW.EarlSasserHowshouldtomrespondtoFrank’sdemands?ExpertcommentarybyJeffreyPfefferandPaulFalconeexPeRienCeFOrarTICLerePrInTSCaLL80
2、0-988-0886Or617-783-7500,OrvISITHBR.oRgW.earlsasser(wsasser@hbs.edu)isaBakerCaseStudyFoundationProfessorandthechairoftheProgramforLeadershipDevelopmentatHarvardBusinessSchool.Arising-starexecutivecalculateshisresponsetoahypercriticalsuperior.byW.EarlSasserChallengetheexpertsth
3、eBossorStandDown?JeffreyPfefferistheThomasD.DeeIIProfessorofOrganizationalBehaviorattheGraduateSchoolofBusiness,StanfordUniversity.homasGreenwincedasherereadwinasale.Unlesshecouldgetahandleonane-mailmessagefromhisnewhisnewboss,Tomfiguredhe’dbeluckytoTboss,FrankDavis,marketingd
4、irec-makeittohisone-yearanniversary.torforthetravelandhospitalitygroupAsingleraponthedoorsnappedTomatD7Displays.“Tom,thisweek’sclientoutofhisreverie.FrankDavisimmediatelymeetingswentwell,buttheywouldhavelethimselfin.PaulFalconeisthevicegonebetterifyouhadbeenontopofthe“Takingab
5、reak,Tom?”presidentofhumanresourcesatTimeWarnerCable.marketdata,”itread.“Whenyou’reon“No,Frank,”Tomrepliedcoolly.“Iyourown,Iexpectyoutobebetterpre-wasthinkingthroughmykiosk-servicespared.It’sessentialforyournewresponsi-developmentproject.Ifwecan’tgetnewbilitiesindevelopingmark
6、etstrategiesforofferingsouttheresoon,wewon’tbeableyourregion.”tocompeteinthisbusiness.Iknowyou’reTomlookedupfromhispaper-strewnnotafanoftheproject,but—”deskandglumlysurveyedtheviewfrom“Didyoureadmye-mail?”hisnew20th-floorofficeinmidtown“Yes,Idid.”Atlanta.Justafewmonthsagohewas
7、the“And?”company’sfastest-risingstar,promoted,“And,yes,Iwillpreparebetter.”hethought,tobringfreshthinkingtothe“Good,”Franksaid.“And,Tom,IneedSamUeLSfirm’sself-servicekioskbusiness.He’dyoutoputyourskunkworksprojectonHBr’sfictionalizedcasestudiespresentdilemmasfacedbyleadersinre
8、alcatapultedfromaccountexecutivetohishold.Themarket-strategym
