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1、www.hbrreprints.orgHBRCASESTUDYANDCOMMENTARYHowshouldTooFarAheadofthePeachtreetrytofixitsITinfrastructureITCurve?problem?FourcommentatorsofferbyJohnP.Glaserexpertadvice.•ReprintR0707APeachtreeHealthcare’spatchworkITinfrastructureisincriticalcondition.ShouldtheCE
2、Oapproveashifttoriskynewtechnologyorgowiththetime-testedmonolithicsystem?HBRCASESTUDYTooFarAheadoftheITCurve?byJohnP.GlaserFreshlyshoweredandcoolingdownaftertheirtreeHealthcarefacility.Max’smarchingorderssquashgame,MaxBerndtdrankicedteawithweretoensurequality,co
3、nsistency,andconti-hisboardchairman,PaulLefler.Max,atho-nuityofcareacrosstheentirenetwork—andtoracicsurgeonbytraining,wastheCEOofdeliverallthatwiththehighestlevelsofeffi-PeachtreeHealthcare.He’doccupiedthepostcacy,economy,andrespectforpatientsandfornearly12years.I
4、nthattimethecompanystaff.hadgrown—mainlybymergers—fromasingleMax,stillsweatinglightly,finishedhisteateachinghospitalintoaregionalnetworkof11andorderedmore.HeandPaulcommiseratedlargeandmidsizeinstitutions,supportedbyoverthesteadyvanishingofsquashcourtsinancillaryc
5、linics,physicianpractices,traumathemetroAtlantaarea.Thisparticularblockofcenters,rehabilitationfacilities,andnursingfourcourtswaslocatedinahealthclubnotfarhomes.fromPeachtree’sMariettaheadquarters.ApartTogether,theseentitieshadnearly4,000em-fromtheoneMaxandPaulh
6、adused,theotherployedandaffiliatedphysicians,whoannuallythreeweredark.treatedamillionpatientsfromthroughout“Bynextweek,”Paulpredicted,“atleastoneGeorgiaandbeyond.Thepatientsrangedinageofthosecourtsisgone.”fromnewborntononagenarian;representedallInPaulLefler’sworld
7、view,thingsalwaysraces,ethnicities,lifestyles,andeconomiccondi-happenedfast.PaulwastheCEOofWyndhamtions;andmanifestedeveryimaginableinjuryTrust,theregion’sleadingretailbankandanddisease.Manyofthem,overthecourseofamortgagelender.HavingoverseenWyndham’syear,wouldb
8、eseenatmorethanonePeach-rapidgrowththroughmergersandacquisi-OPYRIGHT©2007HARVARDBUSINESSSCHOOLPUBLISHINGCORPORATION.ALLRIGHTSRESERVED.CHBR’scases,whicharefictional,pre
