中央广播电视大学-经贸英语试卷

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1、试卷代号：1051中央广播电视大学2003—2004学年度第二学期“开放本科”期末考试英语(经)专业经贸英语(上)试题2004年7月注意事项一、将你的学号、姓名及分校(工作站)名称填写在答题纸的规定栏内。考试结束后，把试卷和答题纸放在桌上。试卷和答题纸均不得带出考场。二、仔细阅读题目的说明，并按题目要求答题。答案一定要写在答题纸指定的位置上，写在试卷上的答案无效。三、用蓝、黑圆珠笔或钢笔答题，使用铅笔答题无效。 Paper1ListeningTest(15points)Informationforcandidates[]Therear

2、ethreepartstothetestandyouwillheareachparttwice.[]Therewillbeapausebeforeeachparttoallowyoutolookthroughthequestionsandotherpausestoletyouthinkaboutyouranswers.[]Writeyouranswersinthespacesindicatedinthetestpaper.Part1Youwillhearashorttalkabouthowtodealwithcustomers'com

3、plaintsonthephone.Asyoulisten,markthefollowingstatementsTrueorFalseaccordingtotheinformationyouhaveheard.(5points)1.Thecustomerformsanopinionofthecompanyinthefirst9secondsonthephone.2.Thecustomerservicestaffshouldavoidsaying"Oh,that'snotmyjob."3.Thecustomerservicestaffs

4、houldsoundexcitedwhenitisnecessary.4.Itisimportanttoapologisetoupsetcustomersandavoidemptypromises.5.Itisgoodbusinesspracticetosay"Iwillcomebacktoyou."insteadof"CanIringyouback?"Part2YouwillhearpartofastoryaboutJamesandAnne.Asyoulisten,answerquestions6--10byfillinginthe

5、numbersyouhear.(5points)In1995JamesandAnneO'Connordecidedtoopenasmallshopsellingsandwichesinthecitycentreabout(6)milesfromtheirhome.Theycouldn'taffordabiggershopwithakitchenatthebackasthatwouldhavecostanextra(7)poundspermonthandtheydidn'thaveenoughmoney.Theyplannedtopre

6、parethefoodathomeanddrivetotheshop,a(8)-minutejourney.TheyopenedtheshopinMayandweresoondoingverygoodbusinesssellingfoodtothepeoplewhoworkedinofficesinthecity.Everythingwentwellforthefirst(9)months,butthen,astheweathergotcolder,fewerpeoplecameintotheirshop.Takingsweredow

7、nby(10).__andtheybothknewtheywouldgooutofbusinessifthingsdidn'timprove.Part3Youaregoingtolistentopartofaconversation.Choosethebestansweraccordingtowhatyoulearnfromtheconversation.(5points)11.WhatposthasTonySmithappliedfor?a)AssistantExportManager.b)ExportManager.c)Compu

8、terSpecialist.12.HowlonghasTonySmithworkedinPeterRobinson'scompany?a)Sixyears.b)Eighteenmonths.c)Eightmonths.1