英语听力教程4答案

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1、Unit1ShoppingandBankingOnlinePart1GettingreadyB:dropshoppingmousefeetretailingstreetgetdonethird-partyonline30%mailsBritaingift-buying50%netperiodC:MajorpointsDetails1.thesite2.merchantAddresses/phonenumber/callup3.Strictsafetymeasures4.Part2NetshoppingunderfireA.deliverydeliverydeliverychargespers

2、onalinformation87%returninggoods47%order35%dispatch87%moneybacktwoB．Summary:conveniencechoiceobstaclescompletetrustbuildconsumers’trustmaturepaymentservicePart3BankingathomeA:Outline1.C:limitedopeninghours2.OnlinebankingservicesD:gettingcurrentinformationonproductsF:e-mailingquestionstothebank3.A:c

3、ompetingforcustomers4.A:havingnocomputerathomeB:1.ItisbankingthroughtheInternet.2.“Onlinebanking”offersconveniencewhichappealstothekindofcustomerbankswanttokeep.3.Banksmostwanttokeeppeoplewhoareyoung,well-educated,andhavegoodincomes.Part4MoreaboutthetopicB:EnglishGoodCustomerServiceAmericanGoodCust

4、omerService1.inapleasantenvironment1.humanside2.secondtononea.family/…/occasionsinlife3.differentcustomersb.apartnershipExample:takealookateverythingalternatives3.repeatbusinesssalescometosalesassistants4.firstcontactwiththecustomerPart5.Doyouknow…?1.c2.b3.c4.c5.c6.bUnit2HotelorB&B?Part1Gettingread

5、yB:ThisyearAnaverageyear35%60%45%20%60%80%30%15%50%70%30%20%C:hotelspricesOtherrelatedinformation￡30/single;￡60/doubleChildrenunder12￡29/fullboard￡28/double+bathexcluded1.hotfood:friedegg2.coffeeteajamcooked3.dinner,bedandbreakfast4.theroomplusallmeals5.ValueAddedTaxPart2AtouchofhomeOutline1.B&BA.b

6、edandbreakfastB.15000C.advantagesoverbighotels2.A.meetingdifferentpeople3.SeveralfeaturesofSuitUsA.builtin1883B.…famousguests4.A.B&BnotsuitableforsomepeoplePart3RentingacarA.InformationaboutthecustomerAfamilyofthree+campequipmentLeavingonFir.,July7thReturningonMon.,July10th…Bestchoice:aPintostation

7、wagonRegularrate:$79.95Specialweekendrate:$59.95Pickup:after4p.m.onFri.Return:by10a.m.onMon.Mileagerate:first300milesfree,then12centspermileOthercosts:Insurance$10Salestax8%Deposit$100B:acompactcar/astation