IBM管理咨询企业电力学习解决方案(模板).docx

《IBM管理咨询企业电力学习解决方案(模板).docx》由会员上传分享，免费在线阅读，更多相关内容在应用文档-天天文库。

1、IBM管理咨询企业电力学习解决方案(模板)12020年4月19日资料内容仅供参考，如有不当或者侵权，请联系本人改正或者删除。IBMBusinessConsultingServicesFloridaPower&LightOnDemandLearningEnvironmentDevelopedforFloridaPower&LightJune22,2Ibm.com/2020年4月19日资料内容仅供参考，如有不当或者侵权，请联系本人改正或者删除。TableofContentsExecutiveSummary5OurUnderstanding8OurSo

2、lution11TheValueofOurCapabilities15TheValueofOurTools17WitnessSystemeQuality’sNowandeQualityProducer23OurOngoingRelationshipwithFloridaPower&Light26IBM’sOwnLearningTransformationStory29ResponsetoRFPQuestions32Pricing45Assumptions48ClientReferencesandCitations50IBMBusinessTerm

3、sandConditions6232020年4月19日资料内容仅供参考，如有不当或者侵权，请联系本人改正或者删除。?CopyrightIBM(unpublished).Allrightsreserved.Ifnototherwiseexpresslygovernedbythetermsofawrittenconfidentialityagreementexecutedbytheparties,theinformationpresentedhereinisIBMConfidentialinformationandshallonlybedisclos

4、edtothoseemployeeswhohaveaneedtoknowofitscontents,shallnotbedisclosedtothirdpartiesoroutsideFloridaPowerandLight,andshallnotbeduplicated,used,ordisclosedinwholeorinpartforanypurposeotherthantoevaluatethisproposalforthecontemplatedbusinessarrangementwithIBMwithouttheexpresswri

5、ttenconsentofInternationalBusinessMachinesCorporation(IBM).Thisproposalisvalidfor90daysfromthedateonthecover.42020年4月19日资料内容仅供参考，如有不当或者侵权，请联系本人改正或者删除。ExecutiveSummaryTheFloridaPower&LightCompany(FPL)E-LearningRequestforProposalinitiatesthepurchaseofasimulationsoftwarepackaget

6、oallowthecarecentertrainingdepartmenttheabilitytocreatecalltypesimulationtrainingviae-learningmodulesthatwillbeusedtocoachCustomerServiceRepresentatives.IBMisrecommendingthatitsproprietarytool,ContentProducer,beusedastheweb-basedtrainingauthoringcontentdevelopmentandcontentma

7、nagementengine,andisalsorespondingatabroaderandmorestrategiclevel.FPLiscurrentlyintheinitialphaseofathree-phasemigration,aroll-outthatisanticipatedtorequireuptofouryearsbeforefullbenefitscanbeachieved.Inthefirststage,FPLisdefiningthecarecenterlearningstrategy,learningtechnolo

8、gystandards;e-learningdevelopmentmethodologies,andbeginningthere-pur