最新Module7教学讲义ppt.ppt

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1、Module7Chapter12:EmotionsasKeysforaWayOutofConflictWhatisconflict?DefineDescribewhenconflictoccurs?Whatdoesconflictlooklike?InChina?(p.146)InAmerica?Howisconflictexpressed?InChina?InAmerica?EmotionsasKeysforaWayOutofConflictDothedifferencesinhowChineseandAmeric

2、ansexpressanddealwithconflictcreateconflict?AretheemotionsthatcreateconflictinChineseandAmericansthesame?Both,ChineseandAmericansneedtohaveconstructivewaysofdealingwithconflict.EmotionsandConflictNonviolentCommunicationinAsiaWhatarethethreesteps?(p.145)Nonviolen

3、tCommunicationinAsia-UncoveringandExpressingEmotionsStepOne:ItAllStartswithEmotions-bothpartiesgetthechancetoexpresstheiremotions-noblamingtheotherperson-asaleaderkeeptryinguntilemotionsareexpressed-onceemotionshavebeenexpressedappropriatelyandacknowledgedbyever

4、yonetheyloseintensity(pp.145-147)StepTwo:ExpressingNeeds-havingarealdialogueaboutwhateachpersonneeds-leaderkeepsaskingquestionsonneedsuntilgettofundamentalneed-therealneed(pp.147-150)StepThree:MakingRequestsClear-Statingwhatitisspecificallyneeded-Asking“Sowhatwo

5、uldyoulikemetodotomeetyourneeds?”NonviolentCommunicationinAsia-UncoveringandExpressingEmotionsFollowthefictionalconversationonStepsOne,Two,andThree(pp.152-153)IwillbeYou,and___________willbeOther.DoyouthinkthisnonviolentprocesswillworkinChina?Whyorwhynot?Conflic

6、tManagementandLeadershipWhyisitimportantforChineseleaderstounderstandtheconnectionbetweentheiremotionsandconflict?Canthisunderstandinghelptheircommunicationwithothercultures?HowdoesnonviolentcommunicationstrategiessupportEI?Howcanknowingnonviolentcommunicationst

7、rategieshelpwithyourpersonalandleadershipdevelopment?Chapter13:EmotionstoLeadYourTeamtotheHigh-PerformanceZoneFollowmeasIreadthequoteonp.155.Explainwhatthismeans.DiscussBest-PerformingTeamsp.156High-PerformingTeamsWorkingwithIndividualsProsandCons(p.157)Workingw

8、ithTeamsProsandCons(pp.157-158)High-PerformanceTeamsHalfoftheclassesteamsreadthestoryonp.158andtheotherhalfreadthestoryonpp.149-160.Discussinyourteamswhattheissueisin