无锡酒店前台员工培训文件23.docx

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1、前台FRONTDESK部门/区域：FD接待处DEPARTMENT/AREA:FDRECEPTION服务内容/工作职责：FD-SOP-012结束班次（查账和平帐）SERVICE/TASK:FD-SOP-012CLOSUREOFSHIFT核对帐目平帐。标准：TofinalizeandbalanceallpostingsandpaymentsSTANDARD:receivedduringtheshift.1/3来宾期望Guestexpectation工作职责Whattodo?确保信用卡、外汇和所有手动账目收支平衡Makesurecreditcards,foreigncurrencyand

2、allmanualpostingbalance.投递现金Dropyourcash工作标准StandardofPerformance?打印关帐报表（自己CODE的账务明细单）Printdepartmentbycashier?打印信用卡机刷卡记录Print“2”reportfromCreditCardmachine?所有账目应收支平衡Allthepostingsshouldbalance?信用卡入账应与刷卡记录对应CreditCardpostingsshouldmatchagainst“2”reports?外汇按货币种类归类必须与收银员报表上金额相符Foreigncurrencybyc

3、urrencytypetotalsmustcorrespondwiththetotalsoncashiersreports?在电脑系统中关帐（一日只能开关2次）ClosecashierfromFidelio?取出放在收银抽屉中的现金Takeamountofcashneedstobebankedoutofcashtray?清点剩下的现金；确保现金的收支平衡（帐单上支出项目+现金余额=现金总额）Counttheremainderofyourmoney;makesurethatyourfloatbalances.?假如不平衡Ifthefloatdoesnotbalance需查账Needst

4、obeaudited重新核算现金Floatrecounted假如必须，当班负责人将帮你一同查帐Ifnecessary,ShiftLeaderwillneedtoverifyyourwork?把所有外汇、现金、信用卡单据放入投款袋并密封Placeallforeigncurrencyandcashinyourbankingenvelopeandseal.?在投款投递登记表上签字Signthedropsaferegister2/3?请人签字证明你已投递现金袋Getawitnesstosigntoprovethatyouhavedroppedyourenvelope?所有来宾信用卡帐目带帐单

5、和杂项收费单应放在一起，放入夜审员指定箱内AlltheCreditCardpostingswithguestfolio3/3