无锡酒店前台员工培训文件41.docx

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1、前台FRONTDESK部门/区域：FD接待处DEPARTMENT/AREA:FDRECEPTION服务内容/工作职责：FD-SOP-031帐目的修改与调整SERVICE/TASK:CORRECTIONSANDADJUSTMENTSINFIDELIO标准：STANDARD:FD关于要调整与修改的账目，首先选中，然后用+号键标记。此记号表示此账目已被标记Markthepostingwhichneedstobeadjustedorcorrectedbyfirstselectingitandthenusingthe+tomarkit.Thesymbolindi

2、catesthatthispostingismarked1/42/4来宾期望工作职责工作标准GuestexpectationWhattodo?StandardofPerformance账目准确进行修改与调整?假如Fidelio系统中入账出错InFidelioifamistakeismadeinanyReceiveaccurateaccountsMakecorrectionsandpostingsadjustments?键入Fidelio系统，关于要调整与修改的账目，首先选中，然后用+号键标记WegoinFidelioandmarkthepostingth

3、atneedstobeadjustedorcorrectedbyselectingitandusingthe+keytomarkit.?光标移至空白窗口，用insert键把标记的账目粘贴至选中的窗口Bringthecursortoanemptywindowandpastethemarkedpostingtotheselectedwindowbyusingtheinsertkey.?按M键进入菜单Select‘M’togotomenu,?按4号键开始入账,Enter4togotoNEWPOSTING,?输入应调整帐目的代码（与需调整帐目代码相同）E,nte

4、rthesamedepartmentcodeasthepostingtobeadjusted?输入要修改的项目（与需调整帐目项目相同）Enterthesamefiguretobecorrected?在数据栏里输入与需调整帐目相同的负金额Enterminusoneinthequantityfield?输入修改单据的凭证号作为参考Enterthecorrectionslipvouchernumberinreference3/44/4