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ID:6138294
大小:37.00 KB
页数:9页
时间:2018-01-04
《客房部协理培训计划sample 14-day housekeeping associate training plan—万豪酒店》由会员上传分享,免费在线阅读,更多相关内容在教育资源-天天文库。
1、SAMPLE14-DAYHOUSEKEEPINGASSOCIATETRAININGPLANDAY1HR Introduction;WelcometoThehotelHRHotelOrganization;WhoiswhoanddepartmentalrelationshipsHRExecutiveCommitteeIntroductions;AssociateIntroductionsHRYourNewHotel/Facilities,segmenttypeand"personality"HRMarriottInt
2、ernationalStructureandPhilosophiesHR/DHHoursofOperationHR/DHRulesandRegulations;ThebasicgroundrulesHR/DHAppearanceandStandardsHR/DHSafety;Workinginasafeenvironment;DealingwithemergenciesHR/DHTourofHotelIftotalhotelorientationisahalfday,theDHshouldensurethattheH
3、R/DHtrainingtakesplaceintheafternoon,afterthetotalhotelorientation,tocoverthoseitemsasindicated.HR=HumanResourcesDH=DepartmentHeadDAY2CLASSROOMTRAININGIntroductiontotheHousekeepingDepartmentWhoisWhoSchedulesGuestSatisfactionGuestResponsePersonalSafetyWorkingSaf
4、etyGuestandGuestRoomSecurityLostandFoundFireDrillProcedureandResponsibilitiesAssociateRotasWorkingAreasResponsibilitiesHospitalityResource:HospitalityManual;ServiceExcellenceManualDealingwithInternalandExternalCustomersInterdepartmentalRelationshipsCommunicatio
5、nskillsResource:1st10HousekeepingManualExplanationofWhyHousekeepingDutiesContributetoaSmoothCheck-InProcessVideoSelf-senioringDAY3CLASSROOMTRAINING1.EcolabGuestroomTrainingResource:"EcolabWorldTrainerServices:VideoandTest2.DirtSchoolTrainingResource:Introductio
6、nandexplanationofhowandwhentousecleaningsuppliesandchemicalsandtheirsafeuse.3.Post-ItStickerTestResource:Explanationandtestingtheacquiredknowledgeofassociatesbyhavingthemattachtherightcoloredpost-itstotherightareatoclean.4.FloorandCarpetCleaningResource:"Cleani
7、ngCertificationManual"DirtSchool:Correctmethodsforcleaningvariousfloorsurfaces,i.e.,carpet,marble,etc.5.EquipmentMaintenanceandUsageResource:“DirtSchool:”Ongoingmaintenanceofequipment;Safeandcarefuluseofequipment6.SpecialCleaningSuppliesENDOFCLASSROOMTRAININGDA
8、Y4-14ONTHEJOBTRAININGRoomAttendantTrainingGeneralInformationMasterKeyProcedureUsageofPager/RadioLinenIdentificationStockingtheCart(funexercise)Amenities,SuppliesandLinenEnte
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