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2、anygoals,managementobjectivesandhighqualityperformancestandards. Computersystems:Skilledinuseanddevelopmentofdatacollection,andspreadsheetprogramsforaccounting,statisticalanalysisandreportingfunctions.Assistedincomputersystemsinstallationsandfulltrainingofemployees. T
3、roubleshooter:Analyticalwithandestablishedtrackrecordforidentifyingcomplexproblems;resourcefulandinventiveindevelopingandimplementingcreativesolutionswithenhancedsensitivitytocost,efficiencyanddeadlines. EXPERIENCE 1993-PresentSilverGuardInsuranceAgency TRAININGCOORD
4、INATOR Developtrainingcurriculum,aidsandmaterialstoinstructstaffindivisionoperations,corporatepolicyandprocedure,andtomaintainon-goingpersonneldevelopmentinknowledgeofcurrentpractices,increasejobperformanceskillsandmaintainqualityassuranceforalofficeoperations. Conduc
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6、ER Managedandsuperviseddailycreditandcollectionsoperationswithresponsibilityforclientbillingandmanagingfreecarepeograms.Controlledoperatingbudgetandcontributedtooverallbudgetplanning.Analyzedaccountsstatusandimplementedappropriatecollectionsprocedures;facilitatedclearc
7、ommunicationswithservicevendors;workedeffectivelywithattorneysincasesinvolvinglegalproceedings. 1987-1991ContemporaryTemps ASSISTANTMANAGER Collectedinsurancestatisticaldata;implementedcostavoidanceprogramsandconductedtrainingoftemporaryemployeesinbillingprocedures,g
8、overmentbenefitsprograms,healthcardbenefitsissues,andinsuranceindustryregulations. EDUCATION Bachelorofscien
