酒店客房英语培训1教学文稿.ppt

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1、酒店客房英语培训1GothroughthesentencesCirclethosewordsyoudon’tknow.freeofcharge免费rightaway马上，立刻dutymanager值班经理inconvenience不便extensionnumber内线电话flask水瓶turn-downservice房间整理服务overnightstaff夜班人员tidyup收拾整齐mess凌乱，乱curtain窗帘Let’sgothroughthesentenceandreadtogetherNow,each3peoplewillformasmallgroup,andpickaquesti

2、on,then,youwillhave5minstodiscuss,thenspeakthesentencesout.1.见到客人时，你要说：Goodmorning,sir/madam.MayIhelpyou?WhatcanIdoforyou?IsthereanythingIcandoforyou?2.你想知道客人房号时，你要怎么说？--MayIhaveyourroomkey/number,please?--Youroomnumberis2308.--Youroomcardishere.3.与客人首次见面时，你可以说Howdoyoudo?Howareyou?Nicetomeetyou.It’s

3、myhonortomeetyou.4.让客人稍等，可以说：Pleasewaitasecond.Waitamoment,please.I’llberightback.Justamoment.5.客人离开时，你可以说：Goodbye!Haveaniceday!Enjoyyourself.Enjoyyourmeal/lunch/dinner.Hopetoseeyounexttime.Thanksforcoming.6.准备清理房间前，要对客人说：Housekeeping!MayIcomein?Roomservice.MayIdo/makeupyourroomnow?I’msorry.MayIcome

4、toyourroomandhavealook?7.表示请求时，一般用什么句型？MayI…MayIcleanyourroomnow?Wouldyou…WouldyoupleaseturntheTVdown?Iwaswonderingif…Iwaswonderingifyouneedanything.8.表示歉意时，你可以说：I’msorry.I’msosorry!It’smyfault!Sorryforthetrouble.9.客人说谢谢时，可以说：Youarewelcome.It’smyjob/duty.It’smypleasure.It’smyhonor.GladthatIcanhelp.1

5、0.表示感谢时，可以说：Thanks!Thankyouverymuch!Thankyou.Iappreciatedit!Thanksamillion!Let’swrite!!!Eachoneofyouwillgetapieceofpaper!Writethesentencewhichyouthinkisthemostimportantinyourjob!AndwritedownyourNAME!Let’sread!Wewillhavevolunteertocomeoutatfrontandreadoutthesentences.Ifyouwantto,justraiseyourhand!Hom

6、ework反复朗读讲过的句子，下节课检查！此课件下载可自行编辑修改，仅供参考！感谢您的支持，我们努力做得更好！谢谢