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1、跨文化交际案例分析Duringhisfirstweekhewasmetwithbows,politesmiles,andthecontinualdenialofanysignificantproblems.ButJimwasenoughofarealisttoknowthathehadneverheardofanymanufacturingoperationthatdidn’thavesomeproblems.Soaftersomeresearch,heuncoveredanumberofproblemsthatthelocalmanagerandstaffwerenota
2、cknowledging.Noneoftheproblemswereparticularlyunusualordifficulttosolve,butJimwasfrustratedthatnoonewouldadmitthatanyproblemsexisted.“Ifyoudon’tacknowledgetheproblems”,hecomplainedtooneofthemanagers,“howdoyouexpecttobeabletosolvethem?”Andthentofurtherexasperatehim,justtodaywhenaproblemwasf
3、inallybroughttohisattention,itwasnotmentioneduntiltheendoftheworkdaywhentherewasnotimelefttosolveit.CasestudyTypicalsections:casesummaryCulturalreasonsalternativesconclusionSuggestedanswerJimwassenttoKoreanplanttohelppeopletherewithsomenewmanagerialprocedures,thoughJimwaswelcomedwithgreath
4、ospitality,onlytofindthathisKoreancolleaguestriedtoavoidacknowledginganysignificantproblems,letalonesolvingthem.Jimcouldn’tunderstandthewaythatKoreansolvedtheproblem.Tohisexasperation,aproblemwasmentionedwhentherewasnotimelefttosolveit.CasesummaryCulturalAnalysisHigh-context/low-contextcul
5、tureIndividualistic/collectivisticcultureAttitudetowardsbadnewsInindividualisticculture,theyviewconflictasfundamentallyagoodthing.Workingthroughconflictcangainnewinformationaboutmembers,defusemoreseriousconflict,andincreasegroupcohesiveness.Individualsshouldbeencouragedtothinkofcreative,ev
6、enfar-reachingsolutionstoconflicts.Thereisalsovalueindirectconfrontation,recognizingconflictandworkingthroughitinanopen,productiveway.CulturalanalysisPeoplefromcollectivisticcultureviewconflictasultimatelydestructiveforrelationships,thinkingthatwhenmembersdisagreetheyshouldadheretotheconse
7、nsusofthegroupratherthenengageinconflict.Inculturelikethese,silenceandavoidancemaybeusedtomanageconflict.Thus,inthiscase,Koreanstriedtheirbesttotakethepeacemakingapproachtode-escalateconflicts,sothatharmonybetweenmemberswouldbemaintainedaslongaspossible.Howeve
