前台接待管理制度及岗位职责.pdf

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1、前台接待管理制度及岗位1/19职责2/19目录前台接待管理制度及岗位职责......................................................................................................1一、目的.........................................................................................................................

2、.................1二、前台接待的工作职责..............................................................................................................1三、日常工作要求....................................................................................................................

3、......2四、仪容仪态规范：......................................................................................................................3（一）仪容礼仪..........................................................................................................................

4、........3（二）仪态礼仪..................................................................................................................................3五、语言规范...............................................................................................................

5、...................5六、行为规范..................................................................................................................................5七、日常接待.....................................................................................................

6、.............................6（一）、接待不明确来访者................................................................................................................6（二）、接待流程.....................................................................................................

7、...........................7八、电话接待..................................................................................................................................9（一）电话接听礼仪..........................................................................................

8、................................9（二）电话接听技巧..............................................................................................................