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1、咨询公司知识管理Whatis‘consulting’?TheCollinsEnglishDictionaryrevealsthattoconsultistomakeoneselfavailabletogiveprofessionaladvice,especiallyatscheduledtimesandforafee.Theterm‘consult’originatesinthemedicalprofession.Thereaconsultantisaphysicianwhoisaskedtoconfirmadiagnosis;oritisaphysician(orsurge
2、on)whoholdsthehighestappointmentinaparticularbranchofmedicineorsurgeryinahospital.Theconsultantisthereforesomeone–mostlyaspecialist–whoisaskedtogiveexpertadviceorinformation.ThemanagementconsultantThemanagementconsultantisaspecialbreedofconsultant.Personificationoftheknowledgeeconomy;Anti-t
3、hesistoFord’sassembly-lineworker.Symbolisesthe‘future’ofwork:notdirty,notheavy-duty,notmanual,notmonotonous,notde-skilled,notde-humanized,notbadlypaid;butflexible,creative,international,demanding,cross-cultural,well-paid,technologicallyadvanced,fun.Theidoloftoday’sworkingworld;itisoneofthem
4、ain‘drivers’ofthebusinessofbusinesseducationAccenture,PricewaterhouseCoopers(PwC),CapGeminiErnst&Young,McKinsey&Co.,Bain&Co.,TheBostonConsultingGroupandMercer(tonamebutafew)arethearchetypalcompaniesoftoday’sglobal‘informational’capital,whichattractthe‘highestcalibre’graduates.InterConGerman
5、subsidiaryofaglobalmanagementandtechnologyconsultingcompanyTheIKMprojectVirtualprojectteamITStrategyCAsOperationalProcessesCAsInformationManagementCAsPeopleCAsGMTs(Industries)Telecom&MediaConsumerGoodsChemicalsLifeSciencesFinancialServicesEnergyTransport/TourismAutomotive/EngineeringUtiliti
6、esetc.USAFranceUKGermanyDisciplinesPoAsSupplierNetworksElectronicBusinessEuroTransformationKnowledge-ManagementERP(StandardSoftware)CustomerRelationshipManagementServiceOfferingsOrganisationalStructureofInterConProjectKnowledgeCaptureAtProjectStartBeforeProjectEndAccesstoKnowledgeFeedbackan
7、dRewardsupdatesKBaseupdatesKBasefinalizeknowledgecapturereport,copytoPKC,PM,GMT/Disc,CoE,CA,PoAKCatprojectend,handsoverprojectarchivetolocalInfoCentrereviewKCapturereportandtogetherwithstreamleads,identify‘BestinClass’GMTdocumentsKeyRolesGMTKCGMTKnowledg
