培训技巧（培训师必备教学内容.ppt

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1、培训技巧（培训师必备）Agenda议程Workshopopening课程开始RolesofFacilitator培训师的角色FacilitationModel培训模型10FacilitationSkillsIntroduction十种培训技巧介绍FeedbackSkills反馈技能PracticewithFeedback/Coaching采用反馈/辅导来练习WorkshopClosure课程完毕GroupDiscussion小组讨论Whatdoeffectivefacilitatorssay/do?优秀的培训师会说或做什么?Whatdoineffectivef

2、acilitatorssay/do?无效的培训师会说或做什么?WhatmakesaGOODfacilitator?什么是好的培训师?Createlearningmotivation创造学习动机Friendlyandwillingtolisten友善和善于倾听Highproficiencyofthesubject对课程有深刻的认识Provideeffectivefeedback提供有效的反馈Clearandpreciseexpression清楚和准确的表达Handlequestionseffectively有效的解答问题Rolesofafacilitator培训

3、师的角色Respondtolearners’needs对学员的问题作出反应Createasafeenvironment创造安全的环境Achievebehavioralchange使学员有行为上的改变EffectiveFacilitationModel有效的培训模型(1)TECHNICALKNOWLEDGE(2)PREPARATION(3)FACILITATIONSKILLS(4)EVALUATIONDesiredOutcomeObjectiveChangesLearnersNeedsTNATrainingDesignContent&ChunkingLearni

4、ngMethodsImplementationPlanningDates&VenueCommunicationwithLearnersRapportBuildingCoachingProcessMgtFormalPresentationContinuousImprovementLevel1-4EvaluationEffectiveFacilitationFacilitationSkills培训技巧ⅠRapportBuilding创造良好的氛围ⅡCoaching辅导ⅢProcessManagement程序管理ⅣFormalPresentation正式表达4Maj

5、orFacilitationSkillCategories四大培训技巧类别ⅠRapportBuilding创造良好的氛围FS1-Maintainorenhanceself-esteem维护自尊，增强自信FS2-Listenandrespondwithempathy仔细聆听，善意回应FS3-Askforhelpandencourageinvolvement谋求协助，促进参与FS1-MaintainorEnhanceSelf-esteem维护自尊，增强自信Specificallyandsincerelyacknowledgepeople’sideasandsug

6、gestions明确并有诚意地接受学员的意见和建议Identify,compliment,andbuildonpeople’sachievements.确定和表扬学员的成就Avoiddemeaningwordsoractions避免有伤自尊心的言语及动作Expressconfidenceinpeople’sabilitytoapplynewconceptsandskills鼓励学员充分应用所学的技能Createaclimateinwhichpeoplearemorelikelytocommunicateopenly.创建公开交流的氛围Example例子Dave

7、:“Ithinktheguyinthevideodidagoodjobofrunningthemeeting,especiallywhenthegroupgotsidetracked.Hesaidheunderstoodtheirconcerns,andthenhelistedthemonanissuecharttodiscusslater.”“我觉得录像里的人把会议主持得很好.尤其是当大家转移目标时,他说他了解了他们的疑问,并且把问题全列下来放在issuechart内以便之后再讨论.”Facilitator:“Dave,youobviouslyseehowi

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