客户维修售后服务回访的话术讲课讲稿.doc

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1、客户维修售后服务回访的话数基本话术：1、XX先生您好！我是新概念汽车服务站！给你电话是做我们公司售后服务回访工作的：想咨询一下：你前天来我们本站做（保养、维修）现在车的行驶情况还正常吗？2、（如果客户反应了维修项目中那方面的质量还存在问题！）例子：你可以先了解情况后，安慰客户可以说：（不好意思，那是我们这边的疏忽，质量没把好关，给你带来麻烦！不过我们公司对维修过车的客户规定在7天内，车维修有质量问题是事实属于本公司的责任，我公司是无条件给客户返工的）那XX您看最近有时间尽快带你的爱车来检修与返工吧！同时我也会把你反应的情况告知我们公司负责人的，以方便你的返工工作的！谢谢您接听电话

2、！祝你工作顺利！3、（如果客户没有反应任何问题，说明客户对我们本站的维修质量满意）例子：XX那你对质量方面没问题的，那你觉得我们公司的服务态度好吗（如果客户是满意）感谢你对我们公司的认可与支持；谢谢你配合我的回访工作！祝你工作顺利！再见！新概念2摘要写作答案Lesson1Thewriterwenttothetheatrelastweek.Hedid'tenjoytheplay.Ayoungmanandayoungwomanweresittingbehindhim.Theyweretalkingloudly.Thewritercouldn'theartheactors.Heturn

3、edround.Hesaidhecouldn'thearaword.Theyoungmansaid,'Thisisaprivateconversation!'.(53words)Lesson2ThewriteralwaysgetsuplateonSundays.HegotuplatelastSunday.Hisaunttelephonedthen.Shehadjustarrivedbytrain.Shewascomingtoseehim.Hesaid,'Iamstillhavingbreakfast'.Hisauntwassurprised.Itwasoneo'clock.(45

4、words)Lesson3Postcardsalwaysspoilthewriter'sholidays.HespenthisholidayinItalylastsummer.Hetoughtaboutpostcardseveryday.Hedidn'tsendanycardstohisfriends.Heboughtthirty-sevencardsonthelastday.Hestaiedathomeallday.Hedidn'twriteanycards.(47words)Lesson4Thewriterhasjustreceivedaletterfromhisbrothe

5、r,Tim.Timisanengineer.HehasbeeninAustraliaforsixmonths.Hehasalreadyvisitedmanyplaces.HeisinAliceSpringsnow.Timhasneverbeenabroadbefore.Heisenjoyinghistripverymuch.(48words)Lesson5Mr.ScotthasopenedhissecondgarageinPinhurst.HisfirstgarageisinSilbury.SilbureisfivemilesawayfromPinhurst.Mr.Scottca

6、n'tgetatelephoneforhisnewgarage.Hehasjustboughttwelvepigeons.Theycarrymessagesfromonegaragetotheotherinthreeminutes.(48words)Lesson6ThewriterhasjustmovedtoahouseinBridgeStreet.Abeggarknockedatherdooryesterday.Hesangsongs.Thewritergavehimamealandaglassofbeerinreturnforthis.Thebeggar'snameisPer

7、cyButtons.Hecallsateveryhouseonceamonth.(50words)Lesson7Detectiveswerewaitingattheairportallmorning.TheywereexpectingavaluableparcelofdiamondsfromSouthAfrica.Twomentooktheparceloftheplane.Twodetectivesopenedit.Theparcelwas