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1、1.Whenaconsumerfindsoutthatanitemsheorheboughtisfaultyorinsomeotherwaydoesnotliveuptothemanufacturer’sclaimforit,thefirststepistopresentthewarranty,oranyotherrecordswhichmighthelp,atthestoreofpurchase.Onmostcases,thisactionwillproduceresults.However,ifitdoesnot,therearevariousmeanstheconsumermayus
2、etogainsatisfaction.Asimpleandcommonmethodusedbymanyconsumersistocomplaindirectlytothestoremanager.Ingeneral,thehigheruptheconsumerstakehisorhercomplaint,thefasterheorshecanexpect^tobesettled.Insuchacase,itisusuallysettledintheconsumer’sfavor,onconditionthatheorshehasajustclaim.Consumersshouldcomp
3、lainbypersonwheneverpossible,butiftheycannotgettotheplaceofpurchase,thisisacceptabletophoneorwritethecomplaintinaletter.Complainingisusuallymosteffectivewhenitisdonepolitelybutfirmly,andespeciallywhentheconsumercanprovewhatiswrongwiththeitemofquestion.Ifthiscannotbedone,theconsumerwillsucceedbestb
4、ypresentingspecificinformationsastowhatiswrong,ratherthanbymakinggeneralstatements.Forexample,“Theleftspeakerdoesnotworkatallandthesoundcomingoutoftherightoneisunclear”isworsethan“Thisstereodoesnotwork”.Thestoremanagermayadvisetheconsumertowritetothemanufacturer.Ifso,theconsumershoulddoit,statingt
5、hecomplaintaspolitelyandasfirmlyaspossible.Butifapolitecomplaintdoesnotachievethedesirableresult,theconsumercangoastepfurther.Sheorhecanthreatentotakethesellertocourtorreportthesellertoaprivateorpublicorganizationresponsibleforprotectingconsumer’sright.1.___/_____2.__In______3.__it______4.__in____
6、__5.___it_____6.___in_____7.__information______8.___better_____9.___this_____10.___desired____2.NewspapersinGreatBritainvarygreatlyfromtheirwaysofcarryingthenews.Thereareseriouspapersforthosewhowanttoknowaboutimportanthappeningseverywhere,bothathomeandabroad,andforeignnews.Therearepopularnewspaper
7、sforthosewhopreferentertainmentwithinformation.TheLondonnewspaperthatisbestknownoutsideGreatBritainisprobablyTheTimes.Itbeganin1785,andhadahighreputationforreliablenewsandseriousopinionsonthenews.Itcallsitselfani
