ebay调查问卷内容.doc

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1、QuestionnaireThankyoufortakingtimetocompletethisquestionnaireonever-pretty.Yourparticipationinthisismuchappreciated.Allofyourdetailswillnotbepassedontoanythirdparty.Afteryoufinishyouwillgetchancetojoininluckydrawactivities,andwinthebigprize!PartOne:IdentityPleasesupplythefollowing

2、detailsofyourinformation:CustomerCategory:□WholesaleMember□RetailMember□Non-registeredMemberGender:□Male□FemaleAge:□15-25□26-35□36-45□Above 46Career:UserID:Telephone:Emailaddress:PartTwo：1.Doyouhaveanyonlineshoppingexperience?YesNo2.Wouldyoufindit’sdifficulttobuyadressonline?YesNo

3、3.What’sthereasonthatmakesit’sdifficulttopurchaseadressonline?(multiplechoice)WorryaboutpersonalprivacyWorryaboutsecurityofpaymentWorryaboutthedressqualityWorrythatthesizedoesnotfitTheshoppingprocesstroublesomePriceisnotcheapLongdeliveryperiodandcostlypostageHardtoreturnCustomerse

4、rviceOther_____4.What’syourmostcaringinformationwhenyouaredoingshoppingonline?DetaileddescriptionaboutdressDressphotoSizechartDresspriceOther_________2.Whatinformationinourstoreyoufoundmostdifficulttofindout?DetaileddescriptionaboutdressDressphotoSizechartDresspriceOther_________3

5、.Whichfatorwillinfluenceyouronlineshoppingdecision?(multiplechoice)Shoppingstore`sreputationandrankBeautifuldressphotoCustomerserviceItempriceReturnpolicyOthercustomer’sevaluationOrigincountryanddeliverytimePurchasinghabitOther_____7.Whichkindofpackagingformdoyouprefer?Economicand

6、simpleMediumcostandgoodlookingHighenddelicatepackagingOther_______8.What’sthelongestshippingperiodyoucouldaccept?Within1week1—2week2—4week4—6week6—8week8—12weekShippingperioddoesn’tmattermuch,goodsokisthemostimportant9.Wouldyouliketopaymoreforbetterproductsandservice?Priceisthekey

7、,don’tcaretoomuchabouttheimprovementofproductsorservicePresentprice,productandservicearegoodenoughCertainmorecostforbetterproductandserviceisacceptableBestproductandserviceisthekey,higherpricedoesn’tmattertoomuch.PartThree10.Howdoyoudiscoveranonlinestoreanddoshoppingthere?Adsonweb

8、portalsPromotionEmailAlibabaFaceb