the success of your分析课件

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1、Thesuccessofyourmarriage,job,andrelationshipwithothersdependsagreatdealonyourabilitytocommunicateCOMMUNICATIONHuiZENGSchoolofNursing,CSUObjectivesTolearnwhatcomprisecommunicationanditsvariouscomponents.Tobecomeawareofyourowncommunicationstyleanditsstrengthsandweaknesses.Tolearnandpracticeke

2、yskillsthatwillmakeyourcommunicationmoreeffective.TounderstandbehaviorpatternsthatarebarrierstoeffectivecommunicationTobecomemotivatedtousethetoolsandtechniquesimmediatelyforimprovingyourcommunication.Whatiscommunication……???“Givingorexchangingofinformation,signals,ormessagesbytalk,gesture,

3、orwriting.”Possiblemessages….Whatthepersonspeaking:-1.Intendtosay2.Actuallysays3.isunderstoodtohavesaid.WhatthehearerwantstohearWhatheareractuallyhears.Goalsofcommunication1.Toinform2.Torequest3.Topersuade4.TobuildrelationshipsIMPORTENCEAnticipate预见problemsMakedecisionsCoordinateworkflowSup

4、erviseothersDeveloprelationshipsManageknowledge,ideasandcreativityPromoteproductsandservices.SENDERRECEIVERMESSAGEFEEDBACKTheCommunicationProcessCHANNELMessage(information,thoughts,andemotion)Sender(sourceofcommunication)TransmissionMedium–Channel(withnoiseanddistortion失真)Receiver(reconstru

5、ctthesender’smessages)TypesofcommunicationVerbal1.Oral2.WrittenNon-verbal1.Signlanguagea.Visualsignb.Audiosign2.Body-languageNon-verbalWelearn:-*Bytouch-1.5%*Bytaste-1.0%*BySmell-3.5%*Byhearing-7.0%*BySight-87%ElementsWho-CommunicatorWhom-ReceiverWhy-ReasonWhat-ContentsHow-Method“Whatyouhea

6、rdisNOTwhatIsaid!”TheKeystoEffectiveCommunicationEffectiveCommunication:WhatisIt?Effectivecommunicationoccurswhenthereissharedmeaning.Themessagethatissentisthesamemessagethatisreceived.Theremustbeamutual相互的understandingbetweenthesenderandthereceiverforthetransmissionofideasorinformationtobe

7、successful.EffectiveCommunication:WhatisIt?Effectivecommunicationmaybedefinedas:Usinglanguagethatisappropriatetoothers'levelsofunderstanding.Makingsureothersreceivetheinformationorknowledgeintended.Developingrelationshipswithothers.Talkingwithothersinawa