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1、ChelseaCustomerCharterChelseaFootballClub,StamfordBridge,FulhamRoad,LondonSW61HSTelephone08719841955(UK),00442078356000(international)ChelseaFootballClubisalwaysreviewingkeypoliciesandthesemaychangeduringthecourseoftheseason,iftheydo,thischarterwillbeupdated
2、.Chelsea’spolicytowardsitscustomersis,andalwayshasbeen,toensurethateachofitscustomers,whetherindividualorhospitality,isprovidedwithserviceandqualitythatexceedstheirexpectationsinasafeandsecureenvironment.Chelsea’svisionis:“Toberecognisedinternationally,by201
3、4,astheworld’snumberonefootballclub.”Thisappliestocustomerservice,aswellasachievementsonthepitch.ChelseaFootballClub’scustomersaredefinedas:-§Individualsupporters,whetherseason-ticketholders;executiveclubmembers,membersorcasualattendees.§Hospitalitymembers,w
4、hetherseason-ticketholdersorcasualnon-matchdayvisitorstothestadium.§Hospitalityorindividualclientsusingthestadium'sfacilitiesonnon-matchdays.§CustomersintheChelseaMegastore§Visitorstothemanagementoffices§CFCstaffandthoseofitsrelatedcompanies.Ticketing1.1.Che
5、lseaFCwillcontinuetopromotegreateraccessibilityofticketsformatches,witharangeofpricesandfacilitiesthatencouragethewidestpossiblesupport.1.2Theclubrecognisestheneedtoencouragetheattendanceatmatchesoffamiliesandchildrentohelpensurecontinuityofsupportinfutureye
6、ars.ChelseaFChasadedicatedfamilysectionintheEastStandLowerNorthandSouthareaswithover3,000seatsavailable.Theseareashaveconcessionarypricingforjuveniles(describedasthoseunder18yearsold)whenaccompaniedbyanadultand/orOAP.1.2Thereisconcessionarypricingforexisting
7、juvenileseason-ticketholdersinotherareasofStamfordBridgealsoforbothPremierLeagueandUEFAChampionsLeague/UEFAEuropaLeague.1.4.Nomorethan70%ofStamfordBridgewillbeallocatedforusebyseason-ticketsholders;therefore30%willbeavailabletoChelseamembers,andpossiblythege
8、neralpublic,subjecttosegregation,theawaycluballocationandcompetitionrestrictions.1.5.SeasonticketsdonotincludedomesticorEuropeancupmatches.MatchticketpricesforthePremierLeague,andUEFAChampionsLe
