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1、前厅服务英语Unit1Thereservationdesk客房预订处BasicSentences1、Couldyouholdtheline,please?I’llcheckourroomavailabilityforthosedays.请不要放电话。我查一下那几天我们的客房预订情况。2、I’mafraidwehavenorecordofanyreservationmadebyOrientToursinyourname.恐怕我们这里没有东方旅行团用您的名字预订的记录。3、Wehaveaspecialpackageplanforfamiliesstayingattheh
2、otelforaweekormore.对于逗留一个星期或一星期以上的家庭,我们专门提供包价服务。4、wouldyoupleasepay30%asdeposit?请预付30%的押金好吗?5、wehopetobehearingfromyousoon.我们希望很快就听到您的回音。ConversationARequestsunabletobesatisfiedClerk:Goodmorning.RoomReservations.MayIhelpyou,sir?Guest:Yes,I’dliketoreservearoom.C:Whichdatewouldthatbe?G:I
3、’dlikeatwinroomfor6nightsfromMay15th.C:Couldyouholdtheline,please?I’llcheckourroomavailabilityforthosedays…Thankyouforwaiting,sir.WehaveatwinavailableforfivenightsfromMay15thtoMay19th,butI’mafraidthereisnoneavailableonthenightofMay20th.G:Well,doyouhavetwosinglesforthatnight?C:I’mveryso
4、rry,sir,butwearefullybookedforalltypesofroomsonthatnight.G:Isee.Canyoubookmeintoanotherhotelinthearea?G:I’mafraidwedon’thaveanyinformationontheirroomavailability.WouldyoulikemetobookyouforfivedaysfromMay15thtoMay19th?G:I’llthinkaboutitandletyouknow.C:Thankyou,sir.Welookforwardtohearing
5、fromyour.BDealingwithareservationmix-upClerk:Goodafternoon,sir.WelcometoGrandPacificHotel.MayIhelpyou?Guest:Yes.MywifeandIbookedadoubleroomforoneweek.C:MayIhaveyourname,please?G:Yes,It’sDalton.C:Howdoyouspellthat,please?G:D-a-l-t-o-n.C:Justamoment,please.I’llcheckourreservationrecord.…
6、Thankyouforwaiting,sir.I’mafraidwehavenorecordofyourreservation.Whomadethebooking?28G:Ourtravelagentsdid.C:Whenandwherewasitmade?G:Itwasmadeabouttwoweeksagoathome,OrientTours,Pasadena,California.C:Justamoment,please.I’llcheckourreservationrecordagain…Thankyouforwaiting,sir.I’mafraidweh
7、avenorecordofanyreservationmadebyOrientToursinyourname.Haveyougotaletterortelegramconfirmingyourbooking?G:No,wehaven’t.C:Well,I’mterriblysorry,sir.Theremusthavebeensomemistakes.G:Doyouhavearoomforus?C:I’mverysorry,sir,butourroomsarefullybookedforthenextweek.Wouldyoulikemetogetyouaroo
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