Managing-Conduct-and-Performance管理行为与绩效.ppt

《Managing-Conduct-and-Performance管理行为与绩效.ppt》由会员上传分享，免费在线阅读，更多相关内容在教育资源-天天文库。

1、GarethEdwardsAssistantGroupTrainingManagerManagingConductandPerformanceCourseObjectives:Bytheendofthiscourseyouwillbeableto:Understandtheimportanceofcounselling,andknowhowtoidentifypotentialproblemsUnderstandthedisciplinaryprocedureCarryoutformaldisciplinaryactionwithinthes

2、copeofyourauthorityUnderstandtheappealsprocedureHowdoyoudealwiththe‘Challenging’membersofyourteam.......?ManagingConductandPerformanceManagingConductandPerformanceAtQHotelsALLmanagersmusttakeresponsibilityfordealingwithperformanceandconductissueswithintheirteamsThe‘Managing

3、ConductandPerformance’CoursedealswiththisindetailThissessiongivesasummaryoverviewThemostimportantpieceofadviceistoALWAYS‘nipinthebud’anypotentialproblems!Tobeginwiththismaymeansimplyinformalcounselling....ManagingConductandPerformanceWhatisCounselling?Counsellingmeanstalkin

4、gtopeopleaboutpotentialproblemsimmediatelyandinformallyProblemscanoftenberesolvedbeforewhilsttheyareminorBeawareofyourteamandtheirworkperformanceNeveravoidapotentialproblem–itwillnotgoawayEncourageopenandhonestcommunicationwithyourteamManagingConductandPerformanceHowshouldc

5、ounsellingwork?AlwayscarryoutdiscussionsdiscreetlyandawayfromothermembersoftheteamListentoanyexplanationsputforward-theremaybeagenuinepersonalreasonforaproblem-tryandhelpfindasolutionMakeitquiteclearwhatisnotacceptable(conductorperformance)andthatimprovementisrequiredandtha

6、tthereisatimescale-explainthatnextstageislikelytobeformalactionKeepanoteonemployee’sfileforreferencepurposesIstherealegalrequirementtocomplywithsetprocedureswhenmanagingconductorperformance?InOctober2004,theEmploymentActmadeitalegalrequirementforallorganisationstofollowmini

7、mumstatutoryproceduresManagingConductandPerformanceFailuretocomplywiththesestatutoryprocedureswillrenderadismissalasautomaticallyunfair,andarelikelytoincreaseanydamagesawardedby10-50%ifprocedurehasbeenbreachedThislegislationwillbeamendedinApril2009shortly,howeverproceduresw

8、illstillapplyandshouldalwaysbefollowedItisessentialthatyoualwaysleadbyexamplewhend