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页数:29页
时间:2020-08-30
《Managing-Conduct-and-Performance管理行为与绩效.ppt》由会员上传分享,免费在线阅读,更多相关内容在教育资源-天天文库。
1、GarethEdwardsAssistantGroupTrainingManagerManagingConductandPerformanceCourseObjectives:Bytheendofthiscourseyouwillbeableto:Understandtheimportanceofcounselling,andknowhowtoidentifypotentialproblemsUnderstandthedisciplinaryprocedureCarryoutformaldisciplinaryactionwithinthes
2、copeofyourauthorityUnderstandtheappealsprocedureHowdoyoudealwiththe‘Challenging’membersofyourteam.......?ManagingConductandPerformanceManagingConductandPerformanceAtQHotelsALLmanagersmusttakeresponsibilityfordealingwithperformanceandconductissueswithintheirteamsThe‘Managing
3、ConductandPerformance’CoursedealswiththisindetailThissessiongivesasummaryoverviewThemostimportantpieceofadviceistoALWAYS‘nipinthebud’anypotentialproblems!Tobeginwiththismaymeansimplyinformalcounselling....ManagingConductandPerformanceWhatisCounselling?Counsellingmeanstalkin
4、gtopeopleaboutpotentialproblemsimmediatelyandinformallyProblemscanoftenberesolvedbeforewhilsttheyareminorBeawareofyourteamandtheirworkperformanceNeveravoidapotentialproblem–itwillnotgoawayEncourageopenandhonestcommunicationwithyourteamManagingConductandPerformanceHowshouldc
5、ounsellingwork?AlwayscarryoutdiscussionsdiscreetlyandawayfromothermembersoftheteamListentoanyexplanationsputforward-theremaybeagenuinepersonalreasonforaproblem-tryandhelpfindasolutionMakeitquiteclearwhatisnotacceptable(conductorperformance)andthatimprovementisrequiredandtha
6、tthereisatimescale-explainthatnextstageislikelytobeformalactionKeepanoteonemployee’sfileforreferencepurposesIstherealegalrequirementtocomplywithsetprocedureswhenmanagingconductorperformance?InOctober2004,theEmploymentActmadeitalegalrequirementforallorganisationstofollowmini
7、mumstatutoryproceduresManagingConductandPerformanceFailuretocomplywiththesestatutoryprocedureswillrenderadismissalasautomaticallyunfair,andarelikelytoincreaseanydamagesawardedby10-50%ifprocedurehasbeenbreachedThislegislationwillbeamendedinApril2009shortly,howeverproceduresw
8、illstillapplyandshouldalwaysbefollowedItisessentialthatyoualwaysleadbyexamplewhend
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