速卖通客户沟通模版.pdf

《速卖通客户沟通模版.pdf》由会员上传分享，免费在线阅读，更多相关内容在工程资料-天天文库。

1、精品文档客户沟通邮件模版提醒买家付款：Dearcustomer:Thankyouforyourorder.Theitemyouselectedisahighqualityonewithcompetitiveprice.Youwouldlikeit.Instantpaymentcanensurearrangementtoavoidshortofstock.Thankyouandawaitingyourpayment.买家付款后-有货DearValuableCustomer;Thankyouforchoosingou

2、rproducts.Youritemwillbearrangedwithin24-48hourstogetcourierNo.Anditwouldtakeanothertwodaystoonlinefortracking.Wewouldchecktheproductqualityandtryourbesttomakesureyoureceiveitinasatisfactorycondition.ThanksforyourpurchaseagainandwewillupdatecourierNo.toyourso

3、on买家付款后-无货DearCustomer;Thanksforyourorder.However,theproductyouselectedhasbeenoutofstock.Wouldyouconsiderwhetherthefollowingsimilaronesarealsookforyou:1欢迎下载。精品文档XXXXXXXXXXXXIfyoudon’tneedanyotheritem,pleaseapplyforcanceltheorder.Andpleasechoosethereasonof“buy

4、erorderedwrongproduct”.Insuchcase,yourpaymentwillbereturnedin7businessdays.Sorryfortroubleandthankssomuchforyourunderstanding.货物发出填入物流单号后DearValuableCustomer;Thanksforyourorder.Theproducthasbeenarrangedwithcare.Youmaytraceitonthefollowingwebsiteaftertwodays:X

5、XXXXXXXXXXXXKindlybenoticedthatinternationalshippingwouldtakelongertime(7-30businessdaysforChinaPost,3-7forEMS).Wesincerelyhopeitcanarrivefast.Andyoucanbesatisfiedwithourproductsandservices.Aswell,wewouldappreciateverymuchifyoumayleaveusfive-starappraisalandc

6、ontactusfirstforanyquestion,whichisveryimportantforus.Wetreasureyourbusinessverymuchandlookforwardtoservingyouagaininthenearfuture.2欢迎下载。精品文档跟催买家做出评价DearCustomer;WearegladyouhavereceivedthegoodsBeingaselleronALiexpress,feedbackfromcustomersareofvitalimportanc

7、etous.5-starappraisalandpositivefeedbackwillhelpusimproveourproductsandservice.Ifyouhaveanyotherconcernorarenotsosatisfiedinanyregard,pleasehavenohesitationtocontactusfirstly.Wewilltryourbesttosolveyourproblem.Manythanksforyourtimeonthis.收到买家正面评价后.DearCustome

8、r；Thanksforyourpositiveappraisal.Wewillstriveforprocidingbetterserviceandproductsforyouinthefuture.Welcomeyournextcoming.1、当买家光顾你的店铺，询问产品信息时：重点：跟买家初次打招呼，要亲切、自然并表示出你的热情。尽量在初步沟通时把产品元素介绍清楚：E