软件售后服务方案.pdf

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1、精品文档软件售后服务方案篇一：售后技术支持和服务方案服务方案1.第一章全面清晰的售后服务范围·················································································41.1.业务支持和维护····································································································41.2.问题解答····················································

2、····························································41.3.故障处理·················································································································52.第二章高标准的服务目标·····························································································62.1.客户满意度·

3、·············································································································62.2.问题解决时间··········································································································63.第三章保障有力的服务方式···························································

4、······························73.1.主动服务与被动服务有机结合···············································································73.2.7*24小时“日不落”服务响应···············································································84.第四章及时专业真诚的服务响应·························································

5、························94.1.服务响应方针··········································································································94.2.服务响应时间·········································································································95.第五章郑重的服务承诺······························

6、··································································105.1保修期内服务承诺····································································································105.2.保修期后服务承诺··································································································105.3.其他服

7、务承诺··········································································································10本方案设计者从业主方的实ss际需求出发，全面清晰的描述了售后服务范围，制定了高标准的服务目标，建立了反应迅速的服务体系和服务团队，以保障有力的服务方式，提供7*24小时及时专业真