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1、Lecture1:IntroductiontothecourseInternationalbusinessetiquetteWhatisEtiquette?Etiquette:theformalrulesofproper(social)behavior(Longman,2005)Etiquette=goodmannersEtiquetteissimplyshowingrespectforothersandyourselfatthesametime,makingotherpeoplefeelcomfortablebythewaywebehave.Etiquetteisfoundi
2、nmanyareasofdailylife*Workplace*Golfcourse*Restaurant*Drivingavehicle*Telephone*Email,letters,memos*Airtravel*Sports*SchoolWhatisinternationalbusinessetiquette?InternationalBusinessEtiquettereferstothebehaviorguidanceapplicablethroughouttheworldforinternationalbusinesspersonstoestablishharmo
3、niousrelationshipsintheglobalworkingenvironmentandtosmooththewaytoallbusinessactivities.Whyisinternationalbusinessetiquetteimportant?Sayingthewrongword,makingthewronggestureoractinginacertainway,maynotonlyruinabusinessdealinsomecountries,butcouldalsoinvolveyouinreligiousorlegalproceedings.Ex
4、amplesInEngland,oneisexpectedtobeverypunctualhoweverinJapanyouareexpectedtobefashionablylate.TippinginChinaisrare,butinAmericatippingisexpectedandifyoudonottip,yousimplywon’tgetservedthenexttimeyouaskforsomething.ItisrecommendedthatyoutakethetimetolearnInternationalBusinessEtiquetteandcultur
5、es.whattosay,andwhatnottosayintheworkplace!Whatdowelearnaboutetiquetteinthiscourse?MeetingandGreetingClothingEtiquetteVisitingandReceivingTablemannersInterviewOfficeEtiquetteCommunicationEtiquetteBusinessandSocialEtiquetteGiftGivingEtiquetteTeachingformsLecturesRoleplaysCasestudiesPresentati
6、onsAssessmentClassroomperformance:30%Finalexamination:60%Classattendance:10%Lecture1:MeetingandGreetingMeetingandGreetingIntroducingaclientIntroducingyourselfBusinesscardTheprotocolofshakinghands2.IntroducingaclientDiscusswithyourpartnerYourboss,Ms,Anderson,enterstheroomwhenyou’remeetingwith
7、animportantclient,Mr.Beta.Howareyougoingtointroducethemtoeachother?“Mr.Beta,I’dlikeyoutomeetourVicePresidentofDevelopment,Ms.Anderson.”“Mr.Anderson,I’dliketointroducetoyouMr.Beta,directorofmarketingandsalesdepartmentfromABB.Introducingavisitortoasu
