酒店礼貌用语培训课件.ppt

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1、CourtesyEnglishforhotelservice酒店礼貌英语APOLOGIESVOCABULARYExcuse[iksˈkju:z]原谅Apologize[ə'pɔlədʒaiz]请求原谅mistake[misˈteik]错误forgive[fəˈɡiv]原谅mind[maind]介意assure[əˈʃuə]保证VOCABULARYsorry['sɔri]对不起rightaway马上happen['hæpən]发生bill[bil]帐单check[tʃek]检查PHRASESONTHEJOBExcuseme打扰一下。I’msorry对不起。Please

2、forgiveme.请原谅That’sOk没什么。PHRASESONTHEJOBIdoapologize我很抱歉。That’sallright没关系。Pleaseacceptourapology.请接受我们的歉意。PHRASESONTHEJOBWouldyoupleasewaitamoment?请稍等好吗？Wouldyoumindwaitingasecond?请稍等好吗？PHRASESONTHEJOBIdidn’tmeanforthattohappen.我是不想出这种事的。Iassureyouitwon’thappenagain.我向您保证以后不再发生这种事。TAL

3、KINGTOTHEGUESTGuest:Excuseme.Ithinkthereisa_______inmybill.打扰一下，我看我的账单有错误。Staff:I’msorrytohearthat.I’llcheckforyou______.Wouldyoupleasewaitamoment?对不起！我马上检查一下。请稍等好吗？Guest:OK.没关系(amomentlater)Staff:Idoapologize,Mr.Smith.Thereisamistakeinyour____.I______youitwon’thappenagain.我很抱歉，Smith先生

4、。您的账单错的。我向您保证以后不再发生这种事Guest:Well,that’sallright没关系。EXERCISE1:Putinthemissingword.C：I’msorry.It’smyfault.对不起，这是我的错。G：That’sall______.没关系。Putinthemissingword.C：I’mvery_____aboutit.对此我十分抱歉。G：That’sallright.别在意。Putinthemissingword.C：Sorrytokeepyou_____.对不起让您久等了。G：It’sallright.没什么。Putinthem

5、issingword.C：Sorryto_________you.对不起，打扰了。G：That’sallright.没关系。Putinthemissingword.C：Iapologizeforthis.我对此表示抱歉。G：Never______.没关系。Putinthemissingword.G：_______totroubleyou.对不起，麻烦您了。C：That’sallright.没关系。Pairwork:makeupadialogwithyourpartneraccordingtothefollowingsituations根据下面的情况做对话Thegue

6、stwantstogoupstairsbuttheelevatorisnotworking.客户想用电梯，可是电梯坏了还没修好PairworkTheguestwantstogotothegymbutitisnotopenedyet.客户想去健身房，可是健身房还没开业。Mixed-upsentenceexerciseOurwelcomehoteltoWelcometoourhotel.Mixed-upsentenceexercisemechecklethaveaLetmehaveacheckMixed-upsentenceexercisewantadrinkyouif

7、havetothehavebargocanyouIfyouwanthaveadrink,youcangotothebar.Mixed-upsentenceexercisenamehaveIpleasemayyour?MayIhaveyourname,please?Mixed-upsentenceexercisemuchissingleperroomahownight?Howmuchisasingleroompernight?Mixed-upsentenceexercisesirapologypleaseouracceptPleaseacceptourapolog