亚马逊POA退货率高申诉 邮件模板.doc

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1、退货率高申诉邮件模板一：DearAmazonteam,We aresosorrytofindthatourlistingof（ASIN）whichisfulfilledbyAmazonteamhasbeenofftheshelf becauseof thehighproduct returnrateon22thJuly.Wehavecheckallthelistingsandproductpackagingcarefully.AndwealsochecktheFBAcustomersreturnsin90days:4returns:productisnotthesameasthedes

2、cription6returns:defective3returns:customersdonotwanttheproductTherefore,herearesomesolutionstosolvetheseproblemsabove:4customerssay ‘thedescriptiondoesnotmatchtheactualusage.ThedescriptiononthedetailpagexxxxxxxxxActually,xxxxxxxOursolution:1.Wemodifiedthedescriptiononthedetailspageanddeletethew

3、ordsorphrasesrelatedtoxxxxxinordernottoconfuseormisunderstandconsumers.2.Wewillplacethecharacteristicsandinstructionsoftheproductinanoticeableposition,uploadsomedetailimagesandtryourbesttodescribetheproductsasaccurateaspossible.Theproductdoesn’twork：Wearecommittedtoimprovingthequalityofourproduc

4、ts.Alloftheproductshavebeenrepeatedlycheckedby ourqualitysupervisiondepartments. Maybetherearesomedefectiveitemscausebytransportationleadingtotheguestswillreceivethedamagedproductsometimes.Oursolution:1.Wewillcontinuetoimprove the productquality andthepackagequality.Increasethecompressionresista

5、nceofthepackagetoprotecttheproduct.2.Checkmoretimes,makesuretheproductsarequalifiedbeforeshipment,sothecustomerscanreceivethesatisfactoryproducts.3.Wewillchooseabetterlogisticscarrierstoensurethesafetransportofproducts.4.WewillalwayschooseFBAforourdelivery. Unwanteditem/DidnotlikeitMaybesomecust

6、omershaveahighexpectationforthisproduct.Oraftertheyboughtit,theychangedtheirminds.Oursolution:Wetakesphotosbyusingtherealproduct,tryourbesttorestoretheessenceoftheproducttomakethedescriptionsclosesttothereal.其它Above all,wewillfocuson thecustomerexperienceandimprovetheproductquality continuously.

7、Thankyouforyourservice.Bestregards,XXXteam邮件模板二：DearAmazonSellerSupport,WearesosorryforanyinconveniencetothecustomerandAmazonteam.Also sosorrytofindthattheoffer ofASIN:XXXXX,whichisfulfilledbyAmazon,currentlysuspendedbecause