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ID:57010790
大小:1.08 MB
页数:25页
时间:2020-07-26
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1、BakingKnowledgeintoKnowledgeWorkTomDavenportAccentureInstituteforStrategicChangeandBabsonCollegeKMEurope2002WhatI’llCoverThegeneralproblemofknowledgeandknowledgeworkerproductivityTypesofknowledgeworkandknowledgeinterventionsAspecificproblematPartnersHealthCareinBostonWhatPartnersdidWhatittook
2、forPartnerstobesuccessfulHowPartners’solutionissimilartoothersinthepastWhyBakeKnowledgeIntoWork?“Thegreatchallengeofthiscenturywillbetomakeknowledgeworkproductive,justasthelastcenturymadeindustrialworkproductive”–PeterDrucker,1968Knowledgeworkersneedknowledgetodotheirjobseffectively,buttheydon’th
3、avethetimeorattentiontofindandaccessitPaceofknowledgegrowthisaccelerating;abilitytoattendtoitisprobablyshrinkingMostKMinitiativeshaveinvolved“separate”repositories,KM-orientedcommunities,etc.Can’trelyfullyonknowledgeworkershavingahighappetiteforknowledgeandtheslacktimetoconsumeitInformationandKno
4、wledge:BoonorBanetoKnowledgeWork?TransactioninformationtocompletetaskExpertisetodojobandservecustomersPoliciesandprioritiesstructuretheworkPositiveEffectsEvilTwinNotime/appetitetoaccessToomanyrequestsforinformationToomuchincominginformationRecreationalInformationuseWhat’sTheMostPressingKMIssue?I
5、ntegratingknowledgemanagementintobusinessprocessesKnowledgesharing:identifyingtheknowledgebearerswithintheorganization,convincingandmotivatingpeopletosharetheirknowledgeOrganizationallearning,e.g.,forminganddevelopingorganizationalcompetence,itsconnectionwithbusinesssuccessDevelopingaKMframeworkt
6、hatintegrateshumanresourcemanagement,organizationalmanagement,andinformationmanagementSource:2002Delphistudyof45knowledgemanagementexpertsandpractitionersbyHumboldtUniversityinBerlinKnowledgeWorkProcesses–NeglectedandMisunderstood?Ifeverybody’saknowledgeworker,theconceptisn’tveryusefulForgetabout
7、“reengineering”atthehighendSomeprocessorientationisOK,butalsoexplore...WhereandwithwhompeopleworkModularizingknowledgeforre-useApplyingknowledgetechnologySegmentationiskeyAlternativeKnowledgeWorkTypesIntegrationMode
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