英语导游服务能力(现场200问).doc

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1、.导游服务能力——现场考试200问一、导游规知识问答及参考答案（65问） 1．按业务围区分，导游人员可分为哪几类？   分为四类，分别是： (1)出境旅游领队人员；   (2)全程陪同导游员：  (3)地方陪同导游员； (4)旅游景区讲解员Differentiatedbybusiness,whichkindofcategoriestourguidescanbedividedinto?Dividedintofourcategories,namely:(1)Tourleader.(2)Nationalguide.(3)Localguide.(4)Touristguide. 2．熟悉团

2、队是导游人员带团的第一步，它主要包括哪几方面的容?主要包括三方面容： (1)熟悉团员情况；   (2)熟悉团队特点；    (3)熟悉接待计划和行程特点。Thefirststepofleadingagroupisbeingfamiliarwiththeteam,whataspectsofcontentitmostlyconsistsof?Mainlyincludesthreeaspects:(1)Beingfamiliarwithgroupmembers.(2)Beingfamiliarwithteamfeatures.(3)Beingfamiliarwithhostingpla

3、nsandtripcharacteristics. 3．在旅游团抵达的前一天，导游人员应主要落实哪些接待事宜？ (1)与协作旅行社计调人员联系；        (2)联系旅游车辆，确定接站时间； (3)核实团队住房及用餐预订情况；      (4)掌握各种联系。Whatshouldthetourguidedobeforethearrivingofthetouristgroup?(1)Confirmthevehiclethetouristgrouptookandtheaccuratearrivaltime:Askclearaccuratetimewiththeinformation

4、officeoftheairports,trainstationsquay（码头）beforesettingout.(2)Fixthetimeandplacewiththetourbusdriver:guaranteetoarrivehalfanhourinadvance;Tellthescheduleandarrangementoftimeandactivitytothedriverontheway;afterreachingthestationfixtheparkingplace.(3)Checktherightarrivingtimeofthetouristgrouponc

5、emore:arriveattheairport,stationorquayaheadoftime.(4)Getintouchwiththeporter（行员）:Notifytheplacethattheluggageissentto,andfixtheparkingplacewiththeluggagevan（行车）driver.(5)Receivethetouristgroupwithsignsormeetingboardsatthestation:meetthetouristatastriking（突出的）positionatthestation优质范文.exit,indi

6、cate（标明）groupnameandnumber,leader’snameornationalguide’snameornameoftouristonthemeetingboard. 4．导游人员接站服务程序主要分为哪几步个骤？ (1)提前半小时到达接站地点；           (2)手持接站牌迎候客人； (3)核实团队；           (4)集合登车；             (5)清点行和人数。Themainstationoftourguidesserviceprogram,whichseveralstepsaredividedinto?(1)Halfanhour

7、earlytopickuppoints.(2)hand-heldstopsigntogreetguests.(3)Verifyteam.(4)Boardtogether.(5)Inventthebaggageandthenumber. 5．导游人员在团队用餐时应及时巡视团队就餐情况，巡视的主要容有哪些？ (1)监督餐厅提供的餐食是否符合约定标准；     (2)回答客人关于餐食方面的疑问； (3)了解客人对菜肴是否满意，以便以后有针对性地进行调整。Tourguidesshould