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1、Unit5CultureandVerbalCommunicationCase17Whenthesetwomenseparate,theymayleaveeachotherwithverydifferentimpressions.MrRichardsonisverypleasedtohavemadetheacquaintanceofMrChuandfeelstheyhavegottenofftoaverygoodstart.Theyhaveestablishedtheirrelationshiponafirst-namebasisand
2、MrChu‘ssmileseemedtoindicatethathewillbefriendlyandeasytodobusinesswith.MrRichardsonisparticularlypleasedthathehadtreatedMrChuwithrespectforhisChinesebackgroundbycallinghimHon-fairatherthanusingthewesternname,David,whichseemedtohimanunnecessaryimpositionofwesternculture
3、.Incontrast,MrChufeelsquiteuncomfortablewithMrRichardson.Hefeelsitwillbedifficulttoworkwithhim,andthatMrRichardsonmightberatherinsensitivetoculturaldifferences.Heisparticularlybotheredthat,insteadofcallinghimDavidorMrChu,MrRichardsonusedhisgivenname,Hon-fai,thenamerarel
4、yusedbyanyone,infact.Itwasthisembarrassmentwhichcausedhimtosmile.HewouldfeelmorecomfortableiftheycalledeachotherMrChuandMrRichardson.Nevertheless,whenhewasawayatschoolinNorthAmericahelearnedthatAmericansfeeluncomfortablecallingpeopleMrforanyextendedperiodoftime.Hissolut
5、ionwastoadoptawesternname.HechoseDavidforuseinsuchsituations.Case18EveniftheAmericanknewUrdu,thelanguagespokeninPakistan,hewouldalsohavetounderstandthecultureofcommunicationinthatcountrytorespondappropriately.Inthiscase,hehadtosay―Noatleastthreetimes.Insomecountries,for
6、instance,theUkraine,itmayhappenthataguestispressedasmanyassevenoreighttimestotakemorefood,whereasintheUKitwouldbeunusualtodosomorethantwice.ForaUkrainian,todoittheBritishwaywouldsuggestthepersonisnotactuallygenerous.Indeed,Britishrecipientsofsuchhospitalitysometimesfeel
7、thattheirhostisbehavingimpolitelybyforcingthemintoabind,sincetheyrunoutofpoliterefusalstrategieslongbeforetheUkrainianhosthasexhaustedhis/herrepertoireofpoliteinsistencestrategies.Case19Talkingaboutwhat‘swrongisnoteasyforpeopleinanyculture,butpeopleinhigh-contextcountri
8、eslikeChinaputhighpriorityonkeepingharmony,preventinganyonefromlosingface,andnurturingtherelationship.Itseemst
