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1、“Irecommendthisebooktoanyoneinterestedinengagement.”BenjaminNiaulin,PublicSpeaker10ESSENTIALPILLARSOFEMPLOYEEENGAGEMENTJacobShriarDirectorofCustomerHappinessTABLEOFCONTENTS1AboutTheAuthor2Preface3Introduction:TheImportanceofEmotionalMetrics7PillarOne:GivingandRe
2、ceivingPraise13PillarTwo:GivingandReceivingFeedback19PillarThree:WhatMakesUsHappy25PillarFour:EmployeeWellness36PillarFive:YouandYourBoss42PillarSix:YouandYourCo-Workers48PillarSeven:PersonalGrowth54PillarEight:CompanyAlignment58PillarNine:CareerSatisfaction63Pi
3、llarTen:Ambassadorship66ConclusionABOUTTHEAUTHORJacobShriarDirectorofCustomerHappinessJacobistheDirectorofCustomerHappinessatOfficevibe,andisonamissiontomaketheworldofworkbetter.Hebelievesthateveryonedeservestolovetheirjob,andbehappy,healthy,andproductiveatwork.He
4、'spassionateaboutstartupsandcompanyculture,andbelievesyoushouldneverstoplearning.1PREFACEWhyDidIWriteThisGuide?Iwantedtoemphasizetheimportanceofemotionalmetrics,andhowtheyaffectengagement.TheHRdepartmenthasarealopportunitytoengageworkersonadeeper,moreemotionallev
5、el.Iwantmanagerstobeabletotellhowhappyandhealthytheiremployeesare.Iwantmanagerstobeabletomeasure,optimize,andimproveeachofthesemetricssothattheiremployeescanbeashappyaspossible.WhoIsThisGuideFor?ThisguideisforHRmanagers,andanyoneresponsibleforemployeehappinessan
6、dcompanyculture.Ifyou’vewantedtomeasureandimproveyouremployees’happinessandwellnesslevels,thisguideisforyou.Ifyou’veeverwonderedhowtoimproverelationshipsbetweenco-workersorwiththeirmanagers,thisguideisforyou.HowToUseThisGuide?Useitasamanualtodiscoverwhichmetrics
7、mattertoengagement,howtomeasurethem,andhowtoimprovethem.Thegoalistobecomemoreemotionallyintelligentasaleaderandtomakesureyouremployeesareengaged.2-INTRODUCTION-THEIMPORTANCEOFEMOTIONALMETRICSINTRODUCTIONTheImportanceofEmotionalMetricsMetricsareanimportantpartofa
8、nybusiness.Theyhelpusmakesmarterdecisions,thatarefactualinsteadofbasingonintuition.InHR,someofthemorecommonmetricsthatpeoplewilltrackarethingslikecostofturnover,costo
