SF∕T 0013-2017 全国公共法律服务平台建设技术规范.pdf

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1、ICS35.240.01L67SF中华人民共和国司法行政行业标准SF/T0013—2017全国公共法律服务平台建设技术规范Technicalspecificationforconstructionofpubliclawserviceplatform2017-04-27发布2017-05-04实施中华人民共和国司法部发布SF/T0013—2017目次前言...........................................................................III1范围...........................

2、...................................................12规范性引用文件....................................................................13术语、定义及缩略语................................................................13.1术语和定义....................................................................13.2缩

3、略语........................................................................34数据类型及定义....................................................................35系统建设总体要求..................................................................36实体平台要求..................................................

4、....................56.1建设标准......................................................................56.2运行管理......................................................................77热线平台要求......................................................................87.1平台架构.......................

5、...............................................87.2话务中心.....................................................................107.3话务信息记录要求.............................................................117.4工单数据记录要求.............................................................117.5话务落地规则..

6、...............................................................117.6坐席数量设置要求.............................................................117.7语音线路.....................................................................117.8运行管理.............................................................

7、........128网络平台要求.....................................................................138.1服务方式.....................................................................138.2域名规划.....................................................................148.3法律援助服务功能..............................

8、.....