新职业英语1酒店英语Unit .ppt

新职业英语1酒店英语Unit .ppt

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时间:2020-06-14

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1、酒店英语1ENGLISHFORCAREERS新职业英语中国劳动关系学院高等职业技术学院Unit2CheckingInListeningSpeaking4Warming-up1Reading23Writing5Project6VocabularyandStructure7ListeningScript8Unit2CheckingIngreetingtheguest—Bcheckingthereservationrecord—Daskingfortheguest’spassport—Aaskingtheguesttofillintheregistration

2、form—CSuggestedAnswersUnit2CheckingInTask1Matchthestepsofcheckinginwiththeircorrespondingpictures.A—FrontDeskB—roomcardC—breakfastcouponD—receiptE—IDcardF—receptionistSuggestedAnswersTask2Writeeachofthewordsorexpressionsunder itscorrespondingpicture.Unit2CheckingInSuggestedAnswer

3、sTask3Thefollowingstatementsdescribethejob procedureofareceptionist.Discusswithyour partnerandputtheminthecorrectorder.Unit2CheckingInCorrectorder:AECDBFFrontOfficeOrganization:Unit2CheckingInFront OfficeLobbySwitch- boardExecutive FloorBusiness CenterReception DeskCashier’sConci

4、ergeInformation DeskBellmanMoreaboutFrontOffice(1):LobbyUnit2CheckingInMoreaboutFrontOffice(2):Reception DeskReceptionistUnit2CheckingInTask1Trytoanswerthefollowingquestionsbeforeyoureadthepassage.Whatdutiesdoesareceptionistperform?2.Doyouknowhowthereceptionistchecksinwalk-ingues

5、ts?ReadingUnit2CheckingInReadingThereceptionistshouldcheckinguestswithorwithoutreservations,answeranyquestionsfromtheguests,helpguestswithanyproblems,answertelephones,takemessages,andhandlecomplaints.SuggestedAnswers1.Whatdutiesdoesareceptionistperform?Unit2CheckingInReadingForth

6、ewalk-inguest,thereceptionistfirstaskstheguestthesamequestionsaskedinthereservationprocess.Thereceptionistshouldalsochecktheguest’srequirementagainsttheroomavailabilityinthereservationsystem.Aftertheguestdecidestotakearoominthehotel,thereceptionistthengivesouttheregistrationformt

7、otheguesttofillout.Whentheguestcompletestheform,thereceptionistmusthaveacheckandmakesuretheinformationitemsareenteredcorrectly.Afterregistration,thereceptionisttellstheguesthisroomnumberandtheflooritison.Thenhegivestheguesthisroomcardandkeycard.Finally,thereceptionistshouldwishth

8、eguestanenjoyablestayatthehotel.Suggeste

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