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ID:56374929
大小:8.85 MB
页数:97页
时间:2020-06-14
《新职业英语1酒店英语Unit .ppt》由会员上传分享,免费在线阅读,更多相关内容在PPT专区-天天文库。
1、酒店英语1ENGLISHFORCAREERS新职业英语中国劳动关系学院高等职业技术学院Unit2CheckingInListeningSpeaking4Warming-up1Reading23Writing5Project6VocabularyandStructure7ListeningScript8Unit2CheckingIngreetingtheguest—Bcheckingthereservationrecord—Daskingfortheguest’spassport—Aaskingtheguesttofillintheregistration
2、form—CSuggestedAnswersUnit2CheckingInTask1Matchthestepsofcheckinginwiththeircorrespondingpictures.A—FrontDeskB—roomcardC—breakfastcouponD—receiptE—IDcardF—receptionistSuggestedAnswersTask2Writeeachofthewordsorexpressionsunderitscorrespondingpicture.Unit2CheckingInSuggestedAnswer
3、sTask3Thefollowingstatementsdescribethejobprocedureofareceptionist.Discusswithyourpartnerandputtheminthecorrectorder.Unit2CheckingInCorrectorder:AECDBFFrontOfficeOrganization:Unit2CheckingInFrontOfficeLobbySwitch-boardExecutiveFloorBusinessCenterReceptionDeskCashier’sConci
4、ergeInformationDeskBellmanMoreaboutFrontOffice(1):LobbyUnit2CheckingInMoreaboutFrontOffice(2):ReceptionDeskReceptionistUnit2CheckingInTask1Trytoanswerthefollowingquestionsbeforeyoureadthepassage.Whatdutiesdoesareceptionistperform?2.Doyouknowhowthereceptionistchecksinwalk-ingues
5、ts?ReadingUnit2CheckingInReadingThereceptionistshouldcheckinguestswithorwithoutreservations,answeranyquestionsfromtheguests,helpguestswithanyproblems,answertelephones,takemessages,andhandlecomplaints.SuggestedAnswers1.Whatdutiesdoesareceptionistperform?Unit2CheckingInReadingForth
6、ewalk-inguest,thereceptionistfirstaskstheguestthesamequestionsaskedinthereservationprocess.Thereceptionistshouldalsochecktheguest’srequirementagainsttheroomavailabilityinthereservationsystem.Aftertheguestdecidestotakearoominthehotel,thereceptionistthengivesouttheregistrationformt
7、otheguesttofillout.Whentheguestcompletestheform,thereceptionistmusthaveacheckandmakesuretheinformationitemsareenteredcorrectly.Afterregistration,thereceptionisttellstheguesthisroomnumberandtheflooritison.Thenhegivestheguesthisroomcardandkeycard.Finally,thereceptionistshouldwishth
8、eguestanenjoyablestayatthehotel.Suggeste
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