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ID:55669046
大小:75.00 KB
页数:35页
时间:2020-05-23
《领导力培训之沟通技巧.ppt》由会员上传分享,免费在线阅读,更多相关内容在PPT专区-天天文库。
1、EffectiveCommunicationOverviewFunctionsofCommunicationTheCommunicationProcessCommunicationFundamentalsKeyCommunicationSkillsFunctionsofCommunicationControlMotivationEmotionalExpressionInformationTheCommunicationProcessReceiverFeedbackDecodingChannelEncodingSourceCommunicationFundamenta
2、lsDirection:DownwardUpwardCrosswiseNetworks:Formalvs.InformalCommunicationNetworksChainWheelAllChannelsBarrierstoEffectiveCommunicationFilteringSelectivePerceptionEmotionsLanguageKeyCommunicationSkillsListeningSkillsFeedbackSkillsPresentationskillsBasicCommunicationSkillsProfile_______
3、_________________________________________CommunicationOrderLearnedExtentUsedExtentTaught____________________________________________ListeningFirstFirstFourthSpeakingSecondSecondThirdReadingThirdThirdSecondWritingFourthFourthFirstMeaningListeningIsWithTheMindHearingWithTheSensesListenin
4、gIsConscious.AnActiveProcessOfElicitingInformationIdeas,AttitudesAndEmotionsInterpersonal,OralExchangeFallaciesaboutListeningListeningisnotmyproblem!ListeningandhearingarethesameGoodreadersaregoodlistenersSmarterpeoplearebetterlistenersListeningimproveswithageLearningnottolistenThinkin
5、gaboutwhatwearegoingtosayratherthanlisteningtoaspeakerTalkingwhenweshouldbelisteningHearingwhatweexpecttohearratherthanwhatisactuallysaidNotpayingattention(preoccupation,prejudice,self-centeredness,stero-type)ListeningskillsaredifficulttolearnStagesoftheListeningProcessHearingFocusingo
6、nthemessageComprehendingandinterpretingAnalyzingandEvaluatingRespondingRememberingBarrierstoActiveListeningEnvironmentalbarriersPhysiologicalbarriersPsychologicalbarriersSelectiveListeningNegativeListeningAttitudesPersonalReactionsPoorMotivationHowtoBeanEffectiveListenerWhatYouThinkabo
7、utListening?UnderstandthecomplexitiesoflisteningPreparetolistenAdjusttothesituationFocusonideasorkeypointsCapitalizeonthespeeddifferentialOrganizematerialforlearningHowtoBeanEffectiveListener(cont.)WhatYouFeelaboutListening?WanttolistenDelayjudgmentAdmityourbiasesDon’ttuneout“dry”sub
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