质量管理知识简介(英文版).ppt

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1、TotalcycletimereductionAbusinessachievetotalcustomersatissfactionwhenitsworkforceIstrainedandempoweredtoconcurrentlyapplytotalcycletimereductiontoolsandqulityimprovementtoolswithincross-functionalteamsEmbracesacontinuousimprovementprocesswhichsupportsmeasurementsandrewardsconsistentwithch

2、angeobjectivesthatadjusttocustomerneedsTotalcycletimeTotalycletimeistheactualtimethatpassesfromthetimeacustomerexpressesaneeduntilthecustomer’sneedissatisfied.CustomerrequestProduct/serviceForcustomerTotalcycletimereduction-acompetitivetoolResponsivenesstomarketandcustomerneedsReducedcost

3、ImprovedprofitsImprovedtotalcustomersatisfactionIncreasesassetutilizationBusinessevolvesovertimeAtfirstagoodprocessisestablishedBuesinessneedsgraduallychangetheprocess.Thechangesarenotalwaysforthebettter.Everyonetiestodotheirbestbuttheprocessevolvestothecurrentstate.Probablyfewpeoplehavel

4、ookedatthecompleteprocessfromstarttofinish.Ifwearetoimprovewemustcompletelyunderstandwhatwedoandhowwedoitthenwewilldiscoverhowtodoitbetter.AsIsThepresentlevelofperformanceatwhichabusinessprocessorfunctionisoperatingShouldBeAlevelofperformancethatabusinesscanachieveusingcurrentresourcesCou

5、ldBeAlevelofperformancethatcantbeachievedthroughthestrategicadditionofnewresourcesIssuesProblems,disconnects,and/oropportunitiesforimprovement(missing,unnecessary,orpoorlyperformingsteps).TotalcycletimetermsGreastperformanceimprovementachievedwithpresentresourcesCouldbeShouldbeAsistime9-

6、12monthsWithadditionresourcesWithpresentresourceBusinessperformanceFlowchartSequentialflowofasimpleprocessRelationshipmapDiagramshowthepiecesofasysteminterrelatewithinanorganizationCross-functionalprocessmapDiagramsthespecificstepstakentoaccomplishatask,organizedbywhichfunctionisresponsib

7、leforthestepIncludestimerequiredtoperformeachstepMappingisusedtodiagnosecycletimeproblemsProcessflowchartWalkinDoorWaitinLineFillOutFormGiveFormtoCounterReceiveFormGiveFormtoGarageWaituntilReadyDriveCarintoGarageStartDriveCarOnLiftRaiseLiftHaveContainers?SelectConta