外企职场文书礼仪.pdf

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1、ClientService101DailyGuideVersion1.1uChapterI:EmailvChapterII:CallwChapterIII:Meetings2Copyright©2012TheNielsenCompany.Confidentialandproprietary.Email3Copyright©2012TheNielsenCompany.Confidentialandproprietary.Content1.Howtouseemails•To,CcandBcc•HowtouseEmailsecurity•HowtouseUrgentandFollow

2、-upflag2.Howtowriteabusinessemail•TheSubjectline•TheOpening•TheContent‐Language‐GrammarandOrthography‐FormatandPunctuation•TheSign-off4Copyright©2012TheNielsenCompany.Confidentialandproprietary.Content3.Howtouseprofessionallanguage•TheResponseemail•TheRequestemail•TheThankyounote•TheOut-of-o

3、fficereply•TheMeetinginvitation•TheAfter-callemail4.BeforeyouSEND…5Copyright©2012TheNielsenCompany.Confidentialandproprietary.ChapterI:Email1.HowtouseemailsTo,CcandBccTo:–Avoidemailingtotoomanypeople(themorepeopleontheemaillist,thelessimportantitfeels)–Avoidsendingemailstogroupssuchas“Niels

4、enall”Cc:–AlwaysCcyourbosswhencorrespondingwithhis/herownboss–Inclientcommunication,makesuretoconfirmwithclientswhoshouldbecopiedbeforeyousendtheemailoutBcc:–AvoidusingBcc,becauseitcanbeperceivedasunprofessionalanddishonest6Copyright©2012TheNielsenCompany.Confidentialandproprietary.Chapter

5、I:Email1.HowtouseemailsTo,CcandBccBadexampleTo:Nielsenall;ChinaallAvoidusingNielsengroupsFrom:AmyLeeSubject:Farewellletter“Dearfriends,colleaguesandNielsenassociates,ItistimeformetoinformyouofmydeparturefromDepartmentAteamandfromtheNielsenfamilyinChina.Butastheysay,allnewbeginningstartswitha

6、nend!MylastdayisonJanuary,the10th.IthasbeensuchajoytoworkwithourcolleaguesinU.S.andChinaofficesinthepastfouryears.IthasespeciallybeenaheartwarmingexperiencetohavecomebacktoChina,myheritagecountry,andgottentoknowsomanyofyouasfriends!Feelfreetoreachmeatamy.lee@gmail.comor+86128XXXXXXXX.Best!”7

7、Copyright©2012TheNielsenCompany.Confidentialandproprietary.ChapterI:Email1.HowtouseemailsUrgentandFollow-upIsyouremailreallyurgent?–Thinktwicebeforecallingyouremailurgent(ifeverythingisurgent,thennothingis)HowtousetheFollow-upfunction?–Avoidusing