寿险的中高端客户服务学员手册全稿.doc

《寿险的中高端客户服务学员手册全稿.doc》由会员上传分享，免费在线阅读，更多相关内容在工程资料-天天文库。

1、中高端客户服务学员手册中高端客户开拓与经营单元主题中高端客户服务学员手册TrainBetter,AchieveBest27中高端客户服务学员手册中高端客户开拓与经营服务的意义：对公司：1、提高公司知名度，建立良好品牌，树立公司形象2、持续经营，打造百年老店3、创造利润，获得良质契约对客户：1、增加对公司的安全感2、增强对自身的满足感3、获得更充分全面的保障4、成为其家庭经济顾问对个人：1、增加保额2、提高继续率3、介绍新客户4、建立影响力中心心得：_______________________________________________________________

2、_____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

3、_________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

4、_________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

5、________________27中高端客户服务学员手册中高端客户开拓与经营客户服务的公式：预期需求预期水平2服务水平1公式：服务水平-预期服务〉0<0=0重点记录:_____________________________________________________________________________________________________________________________________________________________________________________________________________

6、_________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

7、__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________