志愿者管理案例分析

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1、Managing&IntegratingVolunteersCaseStudyCycloneLarry志愿者管理和整合案例分析-飓风拉里（澳大利亚昆士兰州）CycloneLarry–KeyChallenges飓风拉里-主要挑战Integrationofpre-existingexpertisewithpost-eventmanagementstructures在灾后管理体制中将已有的专家整合到一起Integration/co-ordinationofentireemergencymanagementprocess整合/协调整个应急管理程序Community/needsdrivensu

2、pportservices以社区/需要为动力的支持服务Flexibility灵活性CycloneLarry-VolunteerRoles飓风拉里-志愿者的角色Evacuationcentres疏散中心Basicneeds(food/water)基本需求（食物/饮用水）Donatedgoodsdistribution捐赠物资发放Care&comfort/Outreach护理和慰问/推广Communitydevelopment社区发展VolunteerTypes志愿者类别Thoseaffiliatedwithanorganisationpriortoanevent在灾前附属于某一个机构的Tr

3、ained经过培训Understandroles,disastermanagementarrangements理解角色，灾难管理安排Credentials&legitimacyverified经过认证和合法的Prepared有准备的Spontaneousvolunteers自发的志愿者Motivatedbythedisaster受灾难推动的Maybringspecificskills/experience可能会带来特殊的技术和经验Mosteffectivewhentrained,organised&integrated在培训，组织和整合后会十分有效CycloneLarry-Volunte

4、erengagement飓风拉里-志愿者的参与Relationshipswithkeystakeholders与主要团体间的关系Integration/Needsdriven整合/按需分配Insight/awarenessofcommunityvulnerabilityandemergencymanagementarrangements了解/知晓社区的弱点和应急管理的安排Capacitytoidentifyandmeetemergentneeds有能力发现和满足紧急需求Flexibilityofroles;basicneeds,practicalassistance,informatio

5、n,personalsupport角色的灵活性，基本需求，实际帮助，信息，个人支持CycloneLarry–KeyLessons飓风拉里-主要教训KeyLessons主要教训Communityexpectation社区期望值Volunteerexpectation志愿者期望值Flexibility灵活性Integration/partnership整合/伙伴关系Harnessinglocalcapacity利用地方资源Development/learningopportunity发展/学习机会Availability/impactonongoingservices实用性/对持续服务的影响

6、Training/understanding培训/理解Suitability/appropriateness可持续性/合适性Flexibility/leadership灵活性/领导力Volunteers-Keyrequirements(General)志愿者-主要要求（基本）•Comprehensiveinformationflowandupdates全面的信息流通和更新•Flexibilityinrolesanddutiesbasedonneeds根据需要，角色和职务要有灵活性•Goodbriefings好的简报•Ongoingsupportbycolleaguesandmanagem

7、ent–regularcheckingandcommunication同事和管理着的不断支持-经常检查和沟通•Knowledgeabouttheeffectsofstressandhowtorecognizesignsofburnout对压力的了解，并知道辨别筋疲力尽时的征兆•Attentiontodemobilisationandgraduateddisengagement注意离开和慢慢退出•Operationaldebriefi