DB4403∕T 12-2019 物业服务要求 商务写字楼.pdf

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1、ICS03.080.30A12DB4403深圳市地方标准DB4403/T12—2019物业服务要求商务写字楼Propertymanagementservicerequirement—Businessofficebuilding2019-03-26发布2019-05-01实施深圳市市场监督管理局发布DB4403/T12—2019目次前言................................................................................II引言........................

2、.......................................................III1范围..............................................................................12规范性引用文件....................................................................13术语和定义.....................................................

3、...................14服务承诺..........................................................................25物理接触点的客户体验要求..........................................................26服务要求..........................................................................26.1迎宾服务.................

4、.....................................................26.2客户服务......................................................................36.3基础服务......................................................................56.4特约服务...........................................................

5、...........66.5文化活动......................................................................87管理要求..........................................................................87.1通用要求......................................................................87.2特定要求.....................

6、.................................................88评价要求.........................................................................118.1客户满意度调查与评价.........................................................118.2服务要求的检查与评价.........................................................118.

7、3管理要求的审核与评价.........................................................12附录A（规范性附录）商务写字楼物业服务要求评价准则和测评工具.........................13A.1评价准则.....................................................................13A.2测评工具................................................................

8、.....13附录B（规范性附录）商务写字楼物业管理要求评价准则和审核工具.........................23B.1评