资源描述:
《论经济型酒店员工流失的原因及对策分析.doc》由会员上传分享,免费在线阅读,更多相关内容在工程资料-天天文库。
1、论经济型酒店员丁•流失的原因及对策分析摘要随着我国改革开放的不断深入,人们的生活水平得到不断捉高,为了满足口益增长的大众住店需求,经济型酒店在短期内快速的发展起来。它主要向客人提供客房产品,服务简约,价格实惠,成为普通工薪阶层和商务人士住店的首选,已成为我国酒店行业的新起Z星。作为劳动密集型行业,经济型酒店需要较多的员T,可以吸收大量的社会劳动力。然而,由于其发展历穆较短,各项人才管理制度尚不完善,加Z激烈的行业竞争,导致现如今的经济型酒店人才流失严重,持续高涨的人才流失率已经给洒店的11常管理工作和经营运作带来相当大的问题,也给酒店的人力资源管理造成了相当大
2、的难度。一方面,较高的员工流失率会造成酒店服务质量的下降、客源的减少,给酒店的品牌带来负面影响,进而降低酒店的市场份额;另一方面,员T流失会引起人才流失的恶性循环,进一步加大员丁•流失率,导致酒店人力成木的增加,最终影响到经营成木,降低酒店的核心竞争力,减少经济效益。因此,因此如何冲破员工流失对其核心竞争力发展的限制,成为经济型酒丿占发展的重屮Z重。关键词:经济型酒店;人才流失;原因分析;对策研究IAbstractWiththerapiddevelopmentofChina'sreformandopening-up,people'slivingstandard
3、continuestoimprove.Inordertomeetthedemandofincreasinglypopularneeds,TheEconomyHoteldevelopedrapidlyintheshortterm.Itismainlyprovidedtotheguestroomproducts,servicingcontradedandpriceaffordable,Ithasbeenthefirstchoiceofhoteloftheordinaryworkingclassandbusinesspeople,Ithasbecomeanewsta
4、rofthehotelindustryinChina.Asalabor-intensiveindustry,TheEconomyHotelneedmorestaff,italsocanabsorbalargenumberofsocialworkers・However,duetoitsshortdevelopmenthistory,thetalentmanagementsystemstillisnotperfected,combinedwiththecompetitionintheindustry,today'seconomyhotelbraindrainiss
5、erious,sustainedhighpersonnelturnoverratehasbeenbroughtconsiderableproblemstotheoperationofthehotePsdailymanagementwork.andalsogivesconsiderabledifficultytothehotelhumanresourcesmanagement.Ontheonehand,highstaffturnovercausedadropinthequalityofhotelservices,customersreduced,anegativ
6、eimpacttothehotelbrand,whichlowerthemarketshareinthehotel;Staffturnover,ontheotherhand,cancauseaviciouscycleofbraindrain,increasingstaffturnover,andfurtherleadtotheincreasinghotellaborcosts,ultimatelyitcanaffecttheoperatingcosts,andreducethehotePscorecompetitiveability,reducetheecon
7、omicbenefits.Therefore,howtobreakthroughstaffturnoverlimitsonitscorecompetencedevelopment,hasbecomethetoppriorityoftheeconomyhoteldevelopment.ThispaperisbasedontheEconomyHotelindustry,takingJinjiangInnsHotelasanexample.Itdiscussesthecharacteristicsfrommanyangleandharmofbraindraintot
8、hehotel,andseparate