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1、CorporateServicesNewOPPORTUNITIESintheINTERNETAGEIntroductionOurincreasinglyinformation-intensiveworldoffersnewrealmsofpossibility—andcomplexity.E-enablingthecorporateenvironment,orincorporatingweb-basedservicesintotheworkplace,canfuelthecollaborationandsimplification
2、thatsuchinformationintensitydemands.Butaddingan“e”beforecorporateservicesinvolvesfarmorethanbuyingtherightsoftware,beefingupservercapabilities,orbringinginanapplicationserviceprovider(ASP).Ascompaniesexploreopportu-nitiestotaketheircorporateservicesonline,theyoftenenc
3、ounteramazeofpotentialinitiatives.Manyofthemareinterdependent;someareconflicting.Establishedfunctionsmayberadicallyaffected,reduced,combinedoreliminated.Andcorporateboundariesmaybeleveledinadvanta-geouspartneringconnectionswithoutsideservicesuppliers.AsmoreFortune500c
4、ompaniesrefinetheire-businessstrategies,theyrecognizecorporateservicesasanintegralcomponentofthebusinessvaluechain.Manycompanieshaveimprovedtheircoststructures,speduptheirprocessesandenhancedprogramsforemployeedevelopmentandretention(seesidebar,CorporateServices:TheEv
5、olution).Withacomprehensiveplantoe-enablecorporateservices,companiescansaveanestimatedUS$500to1,000peremployee.OneglobalmanufacturerofhealthcareproductsestimatesthatitwillsaveUS$47millionperyearbyimplementing“e-enabled”corporateservices(seefigure1,page2).Asanaddedbonu
6、s,thebenefitsextendbeyondsupportservicestothecorebusinessareasinfluencedbythem.Forinstance,companieswithsuccessfule-corporateservicesneedlessworkingcapital,theirpurchasingpracticesimproveandtheyshortentheirrecruitingprocesses.Cisco,therecognizedleaderin“workforceoptim
7、ization,”savesmorethanUS$50millionannually.Anotherhugebenefitisthatenterprisee-servicescanhelpattractandkeeptalentedemployeeswhowanttoworkintechnologicallysavvyenvironments.E-corporateservicescanalsoincreaseemployeesatisfaction.Researchrevealsthatemployeesfavorworkpla
8、cesthatnurtureself-management,personaldevelopment,collaboration,knowledgesharingandholisticthinking.E-corporateservicescanbe
