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ID:52811079
大小:971.39 KB
页数:11页
时间:2020-03-16
《人力资源共享服务中心的服务理念ppt课件.pptx》由会员上传分享,免费在线阅读,更多相关内容在教育资源-天天文库。
1、ServiceConceptinHRSSC1IdentifyServicebeforedeliveryRequestProblemComplainProblemComplain2DefineServicebeforedeliveryWhatservicetobeprovide?Isthatinourstandardservicescope?Howtoprovidetheservice?Whatistheservicequalitytobeprovide?33ServiceDeliveryMetricsOnti
2、meInfullCustomerExperience43ServiceDeliveryMetrics–OntimeAheadoftheDeadlineRightontheDeadlinePosttheDeadline53ServiceDeliveryMetrics–InfullCompleteThoroughForesight63ServiceMetrics–CustomerExperienceInteractionClearEffectiveEfficientServiceDeliveryResultCus
3、tomerSatisfactionBeyondCustomerSatisfaction7GetthescriptofanewbookServiceRequest8Onescriptcopy2copiesforthetwinsMakeacovertofeellikeitistherealbookServiceDelivered9AlwayssolicitvaluableinputsforServiceOptimization10ThankYou!谢谢!11
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