LDT01-2020FDIS 社会保险网上经办服务指南.pdf

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1、ICS03.060A11LD中华人民共和国人力资源社会保障行业标准LD/T01—2020社会保险网上经办服务指南Onlineserviceguideofsocialinsurance2020-01-01发布2020-02-01实施中华人民共和国人力资源社会保障部发布LD/T01—2020目次前言............................................................................Ⅱ1范围................................

2、..............................................12规范性引用文件....................................................................13术语和定义........................................................................13.1网上经办服务................................................

3、..................13.2网上服务事项..................................................................13.3网上服务系统..................................................................23.4经办服务中心..................................................................24基本原则........

4、..................................................................24.1统一规范......................................................................24.2便捷高效......................................................................24.3安全稳定..............................

5、........................................24.4智慧友好......................................................................25网上服务内容......................................................................25.1网上预约........................................................

6、..............25.2网上查询......................................................................35.3网上应用......................................................................35.4网上经办......................................................................45.5咨询投诉....

7、..................................................................55.6信息公开......................................................................56网上服务管理......................................................................66.1平台管理..............................

8、........................................66.2用户管理......................................................................66.3数据管理......................................................