英语听说中职旅游类 u9.ppt

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1、Unit9SpeakingonthePhone学习任务：掌握接打电话的正确用语。能记录电话留言。“听”的任务——听懂有关接打电话的常用语句。“说”的任务——能使用正确规范的电话用语并记录电话留言。“读”的任务——阅读有关接听和拨打电话的短文，并根据所读内容回答问题。文化意识：了解接听和拨打电话的基本礼仪，理解并尊重不同民族的文化差异。情感态度：通过学习如何接听和拨打电话，培养认真规范的职业态度。LEADINChooseproperwordstofillintheblanks.选择合适的词完成句子。thewrongnumberthatspeaktohearclearly—Operato

2、r,CanIhelpyou?—I’dliketo_____Mr.Brown,please.—ThisisMikeLifromABCTravelCompany.—I’msorry,Ican’t_____you_____.—Hello,is_____Miss.JennyWood?—Speaking.—IsthisMike’sOffice,please?—I’mafraidyouhavegot_____.B.Makeadialogueandpracticeinpairs.两人一组，做对话练习。Examples—Ann:Goodmorning,ABCCompany.WhatcanIdofory

3、ou?John:I’dliketospeaktothemanager,please.Ann:Justamoment,please.MODELDIALOGUEDialogue1ICan’tHearYouClearlyA.LearningPointsWordsandPhrasesbadconnection电话接听信号不好louderadv.大声一点Notes当电话线路故障或听不清对方说话内容的时候，要注意使用礼貌用语。如：Sorry,Ihaveabadconnection.Iamsorry,Icannothearyou.Iamverysorry,Icannothearyouclearly.

4、Speakmoreslowly,please.人们有时因为各种原因而需要致歉，注意以下致歉的语气程度是由轻到重的。Sorry.Iamsorry.Iamsosorry.Iamverysorry!Iapologize.Pleaseacceptmyapology.Pleaseforgiveme!B.TheclerkandMr.Smithhaveabadtelephoneconnection.Listencarefullytothedialogueandchoosethecorrectanswers.Mr.Smith与客服的通话故障了。听对话，选择正确答案。1.Whatisthebestwor

5、dchoicetoofferhelp—“_____Ihelpyou?”A.CanB.ShouldC.WillD.MayWhatisthebestwordchoicetoofferhelp—“I_____behappytohelpyou.”canB.shouldC.willD.may3.Theclerksays,“_____Speakmoreslowlyplease.”Wouldyourepeatthat?Donotspeaklouderplease.DoyouspeakChinese?Pleasespellyourname.4.Theclerklaterasks,“Iamsosorry

6、Mr.Smith.“_____”A.Wouldyourepeatthat?B.Donotspeaklouderplease.C.DoyouspeakChinese?D.Pleasespellyourname.5.Beforethephoneconnectionwentdead,Mr.Smithasked:“_____”A.CanIcallyou?B.MayIcallyouback?C.DoyouspeakEnglish?D.Doyouunderstandme?DCADBListentothedialoguetwiceandsupplythemissingwords.再听两遍对话，把句子

7、补充完整。Clerk:Hello,ChinaHotel,_____?Mr.Smith:Canyouhearme?Iamcallingfrommycellphone.Clerk:Pardonme?Wehaveabadconnection.Mr.Smith:Iwouldliketomakeareservationfornextmonth.Clerk:Iwillbehappytohelpyou.Whenwillyoubehere?Mr.Smith:S