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1、lAirChinaBookingOffice.Goodmorning.CanIhelpyou?lYes.I’dlikeaneconomyflighttoHainannextWednesdayafternoon.lOnemoment,sir.I’llcheck…Therearenoseatsavailablethatafternoon.lButthere’sared-eyeflight’at10p.m..Howaboutthisone,sir?lWehaveaconnectingflightviaNanjin
2、g.lWhattimedoesitleave?lThedeparturetimeis9:25a.m.fromhereand12o’clocksharpfromNanjing.lThatsoundsOK.lWell,sothat’sFlightNo.689withAirChinaforHainanat9:25a.m.nextWednesday,Sep.6th,viaNanjing.Isthatcorrect?lCanyoupleaseaddthistomymileage,please?I’musingPhoe
3、nixMilesSilver.lNoproblem,sir.PleasetellmeyourmembershipID.lI’veaddedit.Itwillbevalidifnorefundoccurs.lChinaEasternAirlineBookingOffice.MayIhelpyou?lI’dliketomakeareservationtoXi’an.lWhenwouldyouliketogo?lThesecondSundayofnextmonth.Ithinkit’sMay14th.lWehav
4、eaflightleavingforXi’anviaBeijingat8:44a.m.IsthatOK?lDoyouhaveadirectflighttoXi’anintheafternoon?lLetmecheck…Yes,wehaveanonstopflight6atl:30p.m.lItsoundsgood.Bytheway,doIneedaticketformy10-month-oldson?lI’mafraidso.Thefairis10%oftheoverheadpriceifhedoesn’t
5、takeaseat.lThatsoundsfine.CanIreserveaseatnow?lIneedaone-wayticketfromBeijingtoShanghai,please.lWhendoyouwanttotakeyourdeparture,Mr.Dong?lThatisJuly2nd,toShanghai.Sorry,sir,allseatshavebeenbooked.HowaboutnextMonday?lI’mafraidthatwillbetoolate.lThenshallIpu
6、tyournameonthewaitinglist?lWhatdoyoumeanbythat?lItmeansifsomeonecancelshisflightonSaturdaytoShanghai,Iwillgiveyouacall.lIfitistheonlychoice,I’11havetoacceptit.lThenpleasegivemeyourphonenumber.lContactmeassoonaspossible,OK?lIwill,sir.Iwillletyouknowstraight
7、away.ThankyouforflyingwithAirChina.lThankyouforyourhelp.ByelGoodbyeandhaveaniceday!lIsthatAirChinaBookingOffice?lYes,sir.MayIhelpyou?lI’dliketobookareturnticketfromBeijingtoLondonanytimeinearlySeptember.lAnyspecialrequirements,sir?lYes,I’dlikeanonstopfligh
8、t.Andwouldyoupleaseleavethereturnticketopen?lOK,sir,justamoment.FlightCA516leavesBeijingat16:340n6thSeptember.IsitOK?lPleasereconfirmyourreservationnolaterthan72hours.lThankyouforremindingme.Bytheway,I’mavege
