平衡记分卡经典文档HILIt .ppt

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1、InternalResultantTraining(July30-August10,2001)HongKongPROPRIETARY©1998ThomasGroup,Inc.AllRightsReserved.TableofContentsIntroductiontoThomasGroup,Inc.TotalCycleTimeatEsquelGroupTCTBasicsCrossFunctionalTeamsProcessMappingMeasurementsBarrierRemovalBarrierCharacterizationUsin

2、gCause&EffectDiagramsCyclesofLearningandEffectiveMeetingManagementWhatistheThomasGroup?WeareauniqueinternationalmanagementservicescompanythathelpsclientsimprovetheircompetitivenessandfinancialperformanceFoundedin1978;annualcompoundgrowth>30%Over200seniormanagementexecutives

3、withbroadskills&experienceAverageoperationsmanagementexperienceperResultantis22yearsProprietaryTotalCycleTimeMethodologytoimplementchangeGlobalHeadquartersLocations:Dallas,Detroit,Frankfurt,SingaporeandHongKongOver300successfulcycletimereductionprogramsTGIMissionToMakeBusin

4、essesCompetitiveByUsingToDriveTotalCycleTime®ImprovedResponsivenessandAcceleratedResultsusingMinimumResources3R’sWhatWasThomasGroup’sRoleAtEsquel?Outsideobjectivechangeagent…committedtoimprovedresultsDefinebusinessprocessescriticaltoEsquel’scompetitivenessEstablishaggressiv

5、eperformancetargetsatwhichEsquelisentitledtooperate….dramaticimprovementsoverbaselineApplyThomasGroup’sTotalCycleTimemethodologytohelpEsquelreachentitledperformance….withineighteenmonthsTotalCycleTime(TCT)BasicsCorporateCompetitivenessisDrivenbythe3R’sRespondingquicklytocu

6、stomersneedsforpresentandfutureproducts&services.Resultsacceleration,particularlyinfastdelivery,lowercostsandimprovedquality.Resourceeffectiveness,particularlyinpeoplecostsandcashtied-up.RRRFaster&BetterResultsthantheCompetition-ButusingfewerResourcesthantheCompetitionBusin

7、essasaseriesofProcessesAllbusinessesorganizations(whethermanufacturing,services,development,software,etc.)arecomposedofaseriesofdifferentbusinessprocesses.Thesebusinessprocessstepsmustbe:DocumentedandanalyzedtoensurethateachhasvalueCanbeexecutedintheminimumtimeHavethehighes

8、tpossibleaccuracyorFirstPassYield.Thetimeittakesinallbusinessprocessesfromidentifi