资源描述：
《IBM的分析报告英文.ppt》由会员上传分享，免费在线阅读，更多相关内容在PPT专区-天天文库。
1、ResultsoftheResearch-IBMIBM-IBMGlobalServices(IGS)IBMGlobalServicesNetworkCorporateMessagingWorkgroupUniversalMessagingSource:IBMCorporation(July1999)IBM-OverviewofmessagingandcollaborationservicesofferingsIBMWorkgroupServices-PartofanorganizationwithinI
2、GSthatwasestablishedafterthesaleoftheAT&TnetworkMarketingcombinationofIGSandLotusDomino/NotesManagedoperationsandhostingtechnologyfocusedonlargecustomersRunningentiredatacentersBuildingsystemsfromscratchDeployment,installation,developmentandprofessionalt
3、rainingHostingenvironmentsforInternet,intranetandextranetcollaborationandapplications.Applicationhosting,replicationservices,andmessagingservicesareincluded.Thebrowseriscentrictotheseimplementations.TechnicalsupportforhelpdesksisstandardManagedofferingsi
4、ncludedatanetworkservices,internetandintranetservices,electronictransactionservices,messagingandcollaborativeservices,networkoutsourcingservicesIBM-WorkgroupServicesRevenueIGSservicesrevenuesforyearendedDecember31,1998were$29billion(Source:IBM10KReport).
5、IGSHeadcount116,000serviceemployeesworldwide(Dataquestestimate)WorkgroupServicesvalueofcontractsPublishedone-offseatprice:$36/month,$4000/monthminimumTargetcustomers:from300to15,000seatsGeneralapproachStartwithonedepartmentorgroup,thenmovetoothergroupswi
6、thintheenterprise.DifferentgroupsfromIGSarebroughtinandaprojectteamiscreatedManyclientsareestablishedNotesshopsneedingassistancewithrolloutandapplicationdevelopment.AnticipatedGrowthIBMbelievesthemessagingandcollaborationspace(whichincludesapplicationsho
7、sting,messaging,collaborationandKM)isgrowingat240percent/year.Theyintendtomatchorexceedthatgrowth.IBM-WorkgroupServices-PricingstrategiesandnewservicesdevelopmentWhenotherdivisionsofIGSareinvolved,theseatpriceissometimesincreased.Othertimes,theadditional
8、servicesarepricedseparately.Eachtimeacustomerasksforsomethingnew,themanagementteamofWorkgroupServicesdoesamarketsegmentanalysistodetermineifitissomethingthatshouldbeaddedtotheportfolioofrepeatablesolutionsorservices.Theove
