德勤：金融服务企业的战略伸缩性.pdf

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1、DeloitteResearchDeloitteResearchDeloitteResearch1633Broadway1633BroadwayNewYork,NewYork10019NewYork,NewYork10019USAUSAStrategicFlexibilityintheFINANCIALSERVICESINDUSTRYCreatingcompetitiveadvantageoutofcompetitiveturbulenceAfinancialservicesindustrystudybyDeloitteConsultingandDeloitte&ToucheFo

2、rmulatingandimplementingstrategyhasbeenabouttakingthelongview.ButForFurtherInformation,PleaseContact:howcanoneplanforafuturethatcannotbeaccuratelyforecast?Inthisreport,weDELOITTECONSULTINGGLOBALAMERICASASIAPACIFICEUROPEprovideaframework—StrategicFlexibility—thatisdesignedtoenableJACKWITLINKAT

3、HRYNHAYLEYPHILSTRAUSEHOWARDLOVELLorganizationstoprepareforwhattheycannotpredict.Drawingonyearsofresearch,Tel:+1.312.374.3228Tel:+1.646.348.4344Tel:+852.2852.6391Tel:+44.20.7303.7951Email:jwitlin@dc.comEmail:khayley@dc.comEmail:pstrause@dc.comEmail:hlovell@dc.comwepresenthereafinancialservices

4、industryperspectiveonhowbesttocopewithandultimatelyexploituncertaintyforcompetitiveadvantage.DELOITTE&TOUCHEGLOBALAMERICASASIAPACIFICEUROPEDeloitteResearch–StrategicFlexibilityintheFinancialServicesIndustryFRANKKOLHATKARBILLFREDAJACKRIBEIROFRIEDHELMKLAESTel:+1.416.601.6181Tel:+1.212.436.6762T

5、el:+81.3.3451.0403Tel:+49.69.75695.111Email:fkolhatkar@deloitte.caEmail:wfreda@deloitte.comEmail:jribeiro@deloitte.comEmail:fklaes@deloitte.de©2001DeloitteConsultingandDeloitte&ToucheLLP.Allrightsreserved.ISBN1-892383-86-1125735CONTENTSExecutiveSummary.........................................

6、................2UncertaintyintheFinancialServicesIndustry...................5RespondingtoUncertainty...............................................8TheStrategicFlexibilityFramework...............................13ImplementingStrategicFlexibility..................................27Conclusions

7、...................................................................31Endnotes......................................................................32AboutDeloitteResearch.................................................33AboutDeloitteConsulti